About the job
About Sentral
Sentral is a pioneering network of communities that redefines modern living. Our mission is to establish ourselves as the premier residential hospitality operator, delivering exceptional performance and enriching experiences through a network of interconnected communities. We elevate the essence of home with our innovative Home+ concept, combining the convenience, connection, and comfort of home with state-of-the-art tech-enabled services and top-tier amenities. Our unique communities are strategically located in vibrant cities such as Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with plans for expansion.
At Sentral, our core values reflect our dedication to our employees and our commitment to service excellence. We encourage an ownership mentality, continuous personal development, and diversity within our workforce. Through our comprehensive learning and development programs, leadership coaching, and mentorship opportunities, we cultivate a supportive environment that fosters empathy and growth. Our team comprises curious innovators who are committed to lifelong learning and achieving outstanding results.
Discover more about us at www. Sentral.com.
Position Overview and Responsibilities
We are seeking a proactive and dedicated Assistant General Manager who embodies a people-first approach, thrives on exceeding expectations, and possesses an entrepreneurial spirit. The ideal candidate will demonstrate strong ownership of their responsibilities and a solution-oriented mindset. Reporting directly to the General Manager, the Assistant General Manager will undertake various administrative and organizational tasks, including engaging with residents, managing rent collections, performing basic bookkeeping, coordinating property viewings, and overseeing facility maintenance. Additional responsibilities include assessing applicants and negotiating contracts. This position requires on-site presence at the property.
Key Responsibilities:
- Maintain Sentral’s standards and best practices while delivering exceptional customer service.
- Assume the General Manager’s responsibilities in their absence, adhering to company and community guidelines.
- Build strong relationships with residents and guests, ensuring they feel valued and appreciated.
- Address resident and guest inquiries and concerns promptly.
- Manage the resident lease renewal process and monitor retention outcomes.
- Track and respond to online reviews in alignment with company standards.
