Assistant Guest Services Manager

AccorHotelsWhistler

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Previous experience in a hotel or hospitality environment, preferably in a supervisory role. Strong communication and interpersonal skills, with a passion for guest service. Ability to work in a fast-paced environment and manage multiple priorities. Proficient in hotel management systems and Microsoft Office Suite. Flexible schedule and availability to work weekends and holidays as required.

About the job

Join our dynamic team at AccorHotels as an Assistant Guest Services Manager in the beautiful resort town of Whistler. In this pivotal role, you will work closely with the Guest Services Manager to oversee daily operations, ensuring that our guests receive outstanding service and memorable experiences. Your leadership and commitment to excellence will help us maintain our high standards while fostering a positive and empowering environment for our staff.

Key Responsibilities:

Assist in managing the Guest Services team, providing training and support to ensure exceptional guest experiences.
Handle guest inquiries and resolve issues promptly and professionally.
Monitor and maintain service standards, ensuring compliance with hotel policies and procedures.
Assist in the development and implementation of strategies to enhance guest satisfaction.
Collaborate with other departments to ensure seamless service delivery.

About AccorHotels

AccorHotels is a global leader in the hospitality industry, offering a diverse portfolio of hotels and resorts that cater to all types of travelers. With a commitment to sustainability and innovation, we strive to create remarkable experiences for our guests while fostering a supportive environment for our employees.

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