Assistant Manager at JD Sports | Dublin

JD Sports Fashion PlcDublin

On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess strong leadership skills, a proven track record in retail management, and a passion for customer service. Previous experience in a similar environment is preferred, along with the ability to analyze sales reports and drive performance. Candidates should be adaptable, motivated, and eager to develop their careers within a dynamic retail setting.

About the job

ASSISTANT MANAGER

Founded in 1981 with a single store in the North West of England, JD Sports Fashion Plc has evolved into a premier multi-channel retailer specializing in sports fashion and outdoor brands across the UK and Europe. With over 2400 stores under various retail fascia, we pride ourselves on delivering the latest products from top-tier brands to our valued customers.

Role Overview:

As the Assistant Manager, you will play a vital role in supporting the Store Manager with the daily operations of the store. You will take ownership of various responsibilities to ensure that the store meets its KPIs. In the absence of the Store Manager, you will act as the primary point of contact, motivating the team to drive sales and deliver exceptional customer service while surpassing targets and upholding the business standards.

Key Responsibilities:

Customer Service:

Provide attentive and responsible service to customers throughout their visit.
Handle inquiries and complaints promptly and professionally, ensuring issues are resolved swiftly.
Enforce the company’s guidelines on personal appearance and dress standards for the team.
Familiarize yourself with the Customer Service measuring program and Customer Satisfaction Surveys.

Sales:

Ensure sales targets are consistently met and strive to exceed them.
Interpret relevant Oracle reports effectively.
Leverage in-store devices, ensuring all team members utilize them to their full potential.
Confidently analyze store metrics such as Footfall, Average Transaction Value (ATV), and Conversion rates using the store's dashboard.

Visual Merchandising:

Use innovative visual techniques to attract, engage, and motivate customers to make purchases.
Implement the weekly brief and ensure it is actioned effectively in the store.
Confirm that all merchandise is correctly priced, that pricing updates are made, and that all Point of Sale (POS) materials are displayed appropriately.
Maintain cleanliness and presentation of stock on display at all times.

Training & Development:

Foster the development of internal staff and encourage progression within the organization.
Track staff progression through the Training and Development site and relevant E-assessments.
Assist with store recruitment, onboarding of new employees, and staff training.
Prioritize management development for team members.

About JD Sports Fashion Plc

JD Sports Fashion Plc is a leading retailer in sports fashion and outdoor brands, known for its extensive collection and commitment to providing customers with the latest trends. With over 2400 stores in various formats across Europe, we are dedicated to excellence in customer service and retail standards.

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