About the job
Job Summary:
Join our team as an Assistant Manager in Freight & Business Development, where you will play a pivotal role in expanding our cargo business. Your mission is to foster robust relationships with customers and partners, deliver competitive quotes, support tender processes, and enhance service quality.
Key Responsibilities:
- Develop and maintain strong relationships with our customer base to drive growth in the cargo sector across Thailand.
- Collaborate with freight service providers to package services, launching innovative alternatives for both new and existing clients.
- Engage with customers through personal visits, meetings, events, and phone or conference calls to ensure satisfaction and open communication.
- Prepare detailed quotations and spot rates, actively following up to close deals.
- Contribute to tenders and Requests for Quotations (RFQs) for significant contracts, partnering with Revenue Management and other departments to devise optimal pricing and operational solutions.
- Compile and present market analysis reports to Revenue Management and senior management, focusing on pricing strategies, competitor insights, and customer demand trends.
- Collaborate with Air Operations, Planning, Customer Care, and Customer Success teams to address customer complaints and enhance service delivery.
- Provide constructive feedback to team members to foster a culture of improvement.
- Undertake additional tasks as assigned by management.
