Assistant Manager - Operations (Cebu) | Onsite

tasq-workCebu City, Cebu, Philippines

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

Bachelor's degree in any fieldA minimum of 2 years of experience in a leadership role within a BPO or call center settingFamiliarity with Insurance or Healthcare sectors is a plus

About the job

tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance.

Key responsibilities

Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness.
Coach team members and provide feedback to support their development and drive team results.
Lead training for new hires, helping them integrate into the team with confidence.
Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships.
Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity.
Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships.

Requirements

Bachelor's degree in any field
Minimum of 2 years in a leadership role within a BPO or call center
Experience or familiarity with the Insurance or Healthcare sectors is an advantage

Work setup

This position is fully onsite in Cebu City, Cebu, Philippines.

About tasq-work

tasq-work is a leading provider of innovative workforce solutions, dedicated to enhancing operational efficiency and delivering exceptional service across various industries. Join our dynamic team and contribute to our mission of excellence.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 207 Jobs

Search for Bpo Operations Supervisor Onsite In Cebu

207 results

Select all on this page (20)

Apply

BPO Operations Supervisor | Onsite in Cebu

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and p…

Mar 6, 2026

Apply

Assistant Manager - Training (Cebu) | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.

Apr 27, 2026

Apply

Assistant Manager - Operations (Cebu) | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.

Apr 27, 2026

Apply

Lead Assistant Manager - Operations (Cebu) | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.

Apr 27, 2026

Apply

Quality Manager | Onsite in Cebu City

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.

Apr 7, 2026

Apply

Workforce Management Executive - Cebu City | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.

Apr 17, 2026

Apply

Production Supervisor at Bestank Manufacturing Corporation | Cebu City

Bestank Manufacturing Corporation

Full-time|On-site|Cebu City

We are seeking a dedicated and experienced Production Supervisor to join our dynamic team at Bestank Manufacturing Corporation. In this role, you will oversee the daily operations of our production department, ensuring that our manufacturing processes run smoothly and efficiently. Your leadership will be crucial in maintaining high-quality standards and fostering a productive work environment.

Aug 31, 2016

Apply

Production Supervisor at Bestank Manufacturing Corporation | Cebu City

Bestank Manufacturing Corporation

Full-time|On-site|Cebu City

Join Bestank Manufacturing Corporation as a Production Supervisor, where you'll lead our dynamic production team to ensure the highest standards of quality and efficiency. You will be responsible for overseeing the daily operations of the production line, managing staff, and ensuring that production deadlines are met without compromising safety and quality.Your leadership will be critical in motivating team members, implementing process improvements, and maintaining a productive work environment. If you are passionate about manufacturing and possess the skills to drive performance, we want to hear from you!

Jun 5, 2017

Apply

Store Supervisor at Love, Bonito | Cebu City

Love, Bonito

Full-time|On-site|Cebu City, Cebu, Philippines

About UsLove, Bonito stands as Southeast Asia’s premier womenswear brand, dedicated to empowering women through style and confidence. Established in 2010 in Singapore, we have evolved from a modest online startup into a thriving multi-channel enterprise, boasting over 20 stores across Asia and a robust online presence.In the coming decade, we aim to expand into new categories, markets, wholesale partnerships, and brand acquisitions. We are transforming into a next-generation regional consumer group that harmonizes passion with performance, and creativity with technology.At the heart of our organization is a team of builders, dreamers, and doers who understand that culture is not just a slogan — it’s our daily practice. We move swiftly, stay inquisitive, and take bold risks on innovative ideas and talented individuals. Here, you will discover a community that encourages your growth, trusts you with leadership, and celebrates your individuality. Together, we are defining the future of Asian brands from Southeast Asia to the world.Why Join Us?At Love, Bonito, you are not just taking on a job — you are joining a movement. We are creating a lean, bold organization full of heart, where each individual has the opportunity to make a significant impact. Here’s what you can expect:Purpose with Performance: We are building a world-class Asian brand that competes on a global scale. We uphold high standards and operate with integrity, grit, and excellence. If you are passionate about customer service and making a real impact, join us!Real Growth: We thrive in a dynamic, fast-paced environment. You will be expected to quickly adapt, push beyond your limits, and collaborate with supportive yet challenging colleagues. If you want to build and shape your career, this is your chance!Culture at Our Core: If you appreciate a no-nonsense work environment, you will feel right at home. We lead with empathy, celebrate diversity, and believe that great work stems from trust rather than titles. Teamwork and collaboration are paramount; when we run together, we achieve more. If this resonates with you, come be part of #TeamLB!Join us as we redefine global consumer engagement.

Jan 9, 2026

Apply

Production Supervisor at Bestank Manufacturing Corporation | Cebu City

Bestank Manufacturing Corporation

Full-time|On-site|Cebu City

Join Bestank Manufacturing Corporation as a Production Supervisor and play a pivotal role in our production team. In this key position, you will oversee our manufacturing processes, ensuring that production runs smoothly and efficiently while maintaining the highest quality standards. Your leadership will inspire the production team to excel, driving performance and meeting operational goals.

Feb 28, 2017

Apply

CPA Accountant – Onsite in Cebu City

manilarecruitment

Full-time|On-site|Cebu City, Cebu, Philippines

Join our dynamic finance team as a CPA Accountant, where you'll utilize your financial acumen in reporting, reconciliations, and ensuring compliance with US GAAP. This role not only allows you to contribute to essential business decisions but also offers the opportunity to support audits and engage with modern expense management systems such as RAMP.Company Overview:Our client stands as a premier provider of critical infrastructure services for next-generation networks across North America. They specialize in comprehensive solutions, including consulting, site acquisition, engineering, construction, and maintenance. With a team of innovative engineers, technicians, and professionals, they ensure that every project is executed with expertise, smart design, and quality construction. By managing every aspect of the process, from planning to installation and routine maintenance, they consistently meet clients' objectives on time and within budget.Key Responsibilities:As a CPA Accountant, your primary responsibilities will include maintaining precise financial records, preparing financial statements, and upholding compliance with GAAP and internal policies. You will manage critical accounting functions such as reconciliations, journal entries, and the closing of monthly and yearly accounts while supporting audits and financial reporting. Furthermore, you will analyze financial data, collaborate with cross-functional teams, and assist with expense management platforms like RAMP to enhance business performance.

Apr 1, 2026

Apply

Operations Compliance Analyst (Hybrid) | Cebu

tasq-work

Full-time|Hybrid|Cebu City, Cebu, Philippines

Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.

Apr 14, 2026

Apply

Certified Public Accountant (Onsite - Cebu) - #34982

Manila Recruitment

Full-time|On-site|Cebu City, Cebu, Philippines

Join our dynamic team at Manila Recruitment as a Certified Public Accountant in Cebu City! We are looking for a detail-oriented and experienced CPA who is ready to contribute to our growing organization. This role involves managing financial records, ensuring compliance with regulations, and providing insightful financial analysis.

Apr 6, 2026

Apply

Quality Analyst - Retirement Services (Cebu) | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.

Mar 17, 2026

Apply

Senior Executive Process Trainer - Onsite in Cebu

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance. Main responsibilities Design and conduct training sessions tailored for healthcare account employees Collaborate with team members to assess and address learning needs Encourage teamwork and shared learning throughout the training process Promote ongoing improvement in training and development methods Work location This role is based onsite in Cebu City, Cebu, Philippines. Regular in-person presence is required.

Apr 27, 2026

Apply

Art Director (Graphic Designer) - Onsite in Cebu

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Nature of the Account: RetailShift: 9AM to 6PMRole Overview: As an Art Director (Graphic Designer), you will be responsible for crafting captivating print designs that resonate with our brand identity, ensuring high standards of creativity and quality.

Apr 10, 2026

Apply

Mandarin Bilingual Customer Service Representative - Onsite in Cebu

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026

Apr 23, 2026

Apply

Data Specialist - Medical Device (Hybrid) | Cebu

tasq-work

Full-time|Hybrid|Cebu City, Cebu, Philippines

This Data Specialist position supports a medical device project in Cebu City, Cebu, Philippines. The role follows a hybrid work setup, with onsite presence required during the probationary period. The schedule runs from 8PM to 5AM, Monday through Friday, with weekends off. The support provided is voice-based. Key Responsibilities Data management: Gather, clean, and organize large datasets. Maintain data integrity and ensure compliance throughout all processes. Data analysis and reporting: Use advanced statistical methods to identify trends. Build reports and dashboards aimed at executive-level audiences. System maintenance: Develop and maintain data models, data warehouses, and databases to support daily business operations. Data accuracy: Review data for errors, correct inconsistencies, and conduct regular audits to keep information reliable. Technical support and collaboration: Collaborate with other teams to understand their data requirements. Train colleagues on data software tools as needed. Work Arrangement Hybrid setup: onsite required during probation Voice support role Monday to Friday, 8PM–5AM shift Weekends off Location and Start Date Cebu City, Cebu, Philippines Start date: ASAP

Apr 27, 2026

Apply

Machine Operator at BESTANK Manufacturing Corporation | Cebu City

BESTANK Manufacturing Corporation

Full-time|On-site|Cebu City

Join our dynamic team as a Machine Operator at BESTANK Manufacturing Corporation! In this vital role, you will:Prepare materials essential for the assembly of Stainless Steel (SS) and Polyethylene (PT) tanks.Assist TIG welding operators with straightforward machine operations.Handle various equipment including drilling machines and spot welding cut-off machines.Perform additional tasks as necessary to support team efforts during busy periods.

Aug 23, 2017

Apply

Customer Service Representative in Cebu City

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Join our dynamic team as a Customer Service Representative in Cebu City! At tasq-work, we are seeking motivated individuals who are passionate about providing outstanding service to our valued clients. You will utilize your effective communication skills and problem-solving abilities to enhance customer satisfaction and build lasting relationships.Key Responsibilities:Respond to customer inquiries in a timely and professional manner via phone, email, and chat.Resolve issues and complaints efficiently, prioritizing first-call resolution.Keep accurate records of all customer interactions and transactions.Work collaboratively with team members to refine customer service processes.Provide detailed product and service information to help customers meet their needs.Proactively seek opportunities to improve the overall customer experience.Achieve or surpass individual and team performance goals.

Feb 26, 2026

Create account — see all 207 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.