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Experience Level
Manager
Qualifications
Bachelor's degree in any fieldA minimum of 2 years of experience in a leadership role within a BPO or call center settingFamiliarity with Insurance or Healthcare sectors is a plus
About the job
tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance.
Key responsibilities
Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness.
Coach team members and provide feedback to support their development and drive team results.
Lead training for new hires, helping them integrate into the team with confidence.
Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships.
Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity.
Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships.
Requirements
Bachelor's degree in any field
Minimum of 2 years in a leadership role within a BPO or call center
Experience or familiarity with the Insurance or Healthcare sectors is an advantage
Work setup
This position is fully onsite in Cebu City, Cebu, Philippines.
About tasq-work
tasq-work is a leading provider of innovative workforce solutions, dedicated to enhancing operational efficiency and delivering exceptional service across various industries. Join our dynamic team and contribute to our mission of excellence.
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Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
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