Assistant Manager - Operations in Telecommunications

WNS Global ServicesCape Town

On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess a strong background in operations management, preferably in the telecommunications sector. A Bachelor's degree in a related field is preferred, along with proven leadership skills and the ability to analyze data to make informed decisions. You should be adept at problem-solving and have excellent communication skills.

About the job

Join WNS Global Services as an Assistant Manager - Operations in the dynamic field of Telecommunications. In this role, you will lead operational efforts, ensuring that our processes are efficient and aligned with company goals. You will collaborate closely with cross-functional teams to drive business success and enhance customer satisfaction.

About WNS Global Services

WNS Global Services is a leading business process management company that offers a wide range of services to clients across various industries. With a commitment to excellence and innovation, we leverage technology to provide effective solutions that improve operational efficiency and enhance customer experiences.

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Assistant Manager - Operations

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Full-time|On-site|Cape Town

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Assistant Manager - Operations in Telecommunications

WNS Global Services

Full-time|On-site|Cape Town

May 1, 2023

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Assistant Manager - Operations in the Telecom Sector

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Full-time|On-site|Cape Town

Join WNS Global Services as an Assistant Manager - Operations in the dynamic telecom sector. In this pivotal role, you will oversee operational strategies, ensuring seamless service delivery and customer satisfaction. Your expertise will drive efficiency and lead initiatives that enhance our operational capabilities.

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Role Overview Keen is seeking an Operations Manager in Cape Town, Western Cape, South Africa. This role leads daily operations and drives improvements across departments. The Operations Manager works closely with teams throughout the company to strengthen processes and support service delivery. What You Will Do Oversee operational workflows to maintain efficiency and consistency Develop and implement strategies for process improvement Manage resources to support business goals Work with cross-functional teams to deliver high-quality service

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2U, Inc. is committed to expanding access to quality digital education. As the parent company of edX, 2U partners with over 230 colleges, universities, and corporate organizations to offer more than 4,000 online courses and degree programs worldwide. Role Overview The Senior Manager, Cybersecurity Operations, leads the advancement and management of 2U’s global cyber defense and security operations. This role is responsible for guiding threat detection, incident response, vulnerability management, and operational security monitoring across the organization’s global footprint. Based in Cape Town, this leader directs a team of security engineers responsible for daily operations. The position acts as a key operational bridge between cybersecurity engineering, infrastructure, SRE, IT, and external partners, including managed and embedded resources. Maintaining technical credibility, the focus is on operational excellence, incident readiness, process improvement, and ensuring high-quality, consistent execution of security operations at scale. Success in this role requires strong leadership, clear judgment under pressure, and the ability to communicate technical security events in risk-based terms to senior stakeholders. The Senior Manager is accountable for operational outcomes, alignment with industry frameworks, and the ongoing enhancement of tools, processes, and team skills to reduce risk to 2U’s most critical systems. Key Responsibilities Direct daily cybersecurity operations, including threat detection, investigation, response, and remediation across cloud, application, and infrastructure environments. Ensure security monitoring, alerting, and response processes are consistently executed, well-documented, and aligned with established SLAs and severity models. Manage operational oversight of security tools such as SIEM, EDR, and SOAR, ensuring correct configuration, maintenance, and delivery of actionable results. Promote continuous improvement of operational runbooks, response workflows, and automation to reduce manual work and improve response quality.

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Mar 24, 2026

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