About the job
As an Assistant Manager in Operations, you will play a crucial role in driving team performance and ensuring operational excellence. You will provide impactful coaching and constructive feedback to your team members, fostering a culture of continuous improvement.
Your responsibilities will include addressing customer service inquiries and managing escalations effectively. You will conduct team huddles, coaching sessions, and one-on-one meetings as required to set clear goals and expectations.
In addition, you will handle escalated requests, ensuring that all associate queries are researched thoroughly to uphold customer satisfaction. Regular analysis of performance data will be key in creating action plans and monitoring their execution to meet team objectives.
You will also facilitate regular check-in meetings with clients to communicate trends, changes, and developments within the team, ensuring transparency and collaboration.
Furthermore, you will conduct training sessions aimed at enhancing both technical and communication skills of associates. Administrative duties such as preparing daily capacity reports and performance dashboards will also be part of your role.
