Assistant Manager - Operations

WNS (Holdings) LimitedDurban

On-site Contract

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Experience Level

Mid to Senior

Qualifications

At least 12 months of contact center experience as a Team Leader in an operations environmentIntermediate computer literacy, especially in MS Office with a focus on MS ExcelCompleted Matric (High School diploma)

About the job

Utilizing advanced systems and technology, you will ensure efficient and effective operations while fostering the growth and development of your team. You will oversee the entire sales campaign process, from initial sale initiation and validation to addressing any subsequent queries throughout the sales journey. This includes both inbound and outbound activities along the way.

Your responsibilities will include, but are not limited to:

Customer retention and personalized selling
Proactively managing accounts and behaviors to take appropriate actions
Handling account inquiries
Overseeing administration and changes
Providing individualized support
Enhancing resolution efficiency
Meeting strategic targets
Coaching and developing team members

About WNS (Holdings) Limited

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider, dedicated to delivering business value to over 400 global clients. Our operational excellence is complemented by deep domain expertise across key industry verticals including Banking and Financial Services, Healthcare, Retail, and Telecommunications. Operating in South Africa since 2003, we have established ourselves as the industry leader in Business Process Outsourcing (BPO), with a growing presence across Africa. Our comprehensive service offerings are delivered from eight delivery centers across South Africa, employing over 4,000 professionals. Join us to experience role clarity, coaching, mentoring, and structured career development through our commitment to employee satisfaction.

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