Assistant Manager - Training (Cebu) | Onsite

tasq-workCebu City, Cebu, Philippines

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:At least 2 years of college education (no back subjects). A minimum of 2 years of experience in a Training Supervisor role within a BPO or call center environment.

About the job

The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective.

What you will do

Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results.
Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals.
Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence.
Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly.
Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements.
Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs.

Work setup

This is a full-time, onsite role based in Cebu City, Cebu, Philippines.

About tasq-work

tasq-work is dedicated to delivering high-quality training solutions that empower employees to achieve their fullest potential. We are committed to fostering a supportive work environment where continuous improvement and professional growth are at the forefront.

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Assistant Manager - Training (Cebu) | Onsite

tasq-work

Full-time|On-site|Cebu City, Cebu, Philippines

Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.

Apr 27, 2026

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Assistant Manager - Operations (Cebu) | Onsite

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Full-time|On-site|Cebu City, Cebu, Philippines

Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.

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This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements to enhance efficiency and outcomes. Coach and motivate team members, providing regular feedback to support both individual and group goals. Lead onboarding and training for new hires, ensuring a smooth transition and effective integration into the team. Handle escalations with professionalism, working to resolve concerns and maintain a high level of customer satisfaction. Recommend updates to processes and systems, equipping the team with resources for strong performance. Engage in supervisory-level client meetings as needed, representing the team and supporting client relationships. Requirements Bachelor’s degree. Minimum of 3 years’ experience in a BPO or call center setting as an Assistant Manager for Operations. Location This position requires onsite work in Cebu City, Cebu, Philippines.

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