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Experience Level
Manager
Qualifications
Qualifications:At least 2 years of college education (no back subjects). A minimum of 2 years of experience in a Training Supervisor role within a BPO or call center environment.
About the job
The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective.
What you will do
Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results.
Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals.
Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence.
Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly.
Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements.
Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs.
Work setup
This is a full-time, onsite role based in Cebu City, Cebu, Philippines.
About tasq-work
tasq-work is dedicated to delivering high-quality training solutions that empower employees to achieve their fullest potential. We are committed to fostering a supportive work environment where continuous improvement and professional growth are at the forefront.
This Lead Assistant Manager - Operations role is based onsite in Cebu City, Cebu, Philippines. The position centers on managing daily operations within a BPO or call center environment, with a focus on team leadership and process improvement. Key Responsibilities Supervise day-to-day operations, address operational issues promptly, and implement improvements…
Role overview tasq-work seeks an Assistant Manager - Operations for its Cebu City office. This onsite role centers on supporting operational excellence in a BPO or call center setting. The Assistant Manager will play a key part in maintaining smooth daily operations and strengthening team performance. Key responsibilities Supervise daily operational processes, identify challenges, and implement solutions to improve efficiency and effectiveness. Coach team members and provide feedback to support their development and drive team results. Lead training for new hires, helping them integrate into the team with confidence. Handle escalations professionally, resolving concerns from clients or team members to maintain strong working relationships. Recommend improvements to processes and systems, and guide the team in adopting best practices for productivity. Engage with clients at a supervisory level, address their needs or feedback, and represent the team to build positive partnerships. Requirements Bachelor's degree in any field Minimum of 2 years in a leadership role within a BPO or call center Experience or familiarity with the Insurance or Healthcare sectors is an advantage Work setup This position is fully onsite in Cebu City, Cebu, Philippines.
Work Environment: This role is based onsite in Cebu, providing an engaging and collaborative work atmosphere.Account/Category/Campaign: OperationsEssential Qualifications:Background in travel is highly preferred.Experience level is not a barrier; we welcome all applicants.Core Responsibilities:Leadership: Oversee team recruitment, training, scheduling, and performance assessments.Operational Management: Supervise and enhance daily production workflows and processes to drive efficiency.Compliance & Safety: Uphold company policies, industry standards, and safety protocols.Performance Metrics: Monitor KPIs and compile reports to assess operational effectiveness.Resource Oversight: Manage inventory, supplies, and maintenance of equipment.
Role overview The Assistant Manager - Training at tasq-work is responsible for building team capabilities and supporting operational targets. This onsite position in Cebu City centers on guiding team members and ensuring that training activities are well organized and effective. What you will do Manage the entire training process, monitoring each stage and addressing issues as they come up. Seek ways to improve both efficiency and results. Coach team members by providing regular feedback and personalized support to help them develop their skills and contribute to team goals. Lead onboarding for new hires, giving clear instructions and mentorship so they can settle into their roles with confidence. Handle escalations by collaborating with stakeholders and maintaining open communication with clients and team members to resolve concerns quickly. Share recommendations on process improvements and system updates, helping others understand workflows and encouraging operational enhancements. Engage with clients at a supervisory level when needed, addressing concerns professionally and building strong working relationships that align with business needs. Work setup This is a full-time, onsite role based in Cebu City, Cebu, Philippines.
Role Overview Position: Workforce Management Executive Location: Cebu City, Cebu, Philippines (100% onsite) Start Date: ASAP Shift: Midshift Account Type: Support Main Responsibilities Maintain and update headcount and capacity planning tools to support daily operations. Develop accurate forecasts for call volume, productivity, and shrinkage. Prepare detailed monthly reports for each account. Evaluate hiring and internal transfer decisions to maintain proper staffing levels. Review scheduling outcomes and recommend ways to improve efficiency. Collaborate with internal teams and external partners on capacity planning and recruitment projects. Coach and mentor team members to strengthen group performance.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night Shift – No fixed weekends offEssential Qualifications:Completed Bachelor's Degree in any fieldProven experience in leading continuous improvement initiatives using Six Sigma methodologies with measurable benefits for customersAt least 5 years of experience in a Quality Manager role within the BPO industryPreferred Qualifications:Lean Six Sigma certification (Green or Black Belt) or experience as a COPC (Customer Operations Performance Center) implementation leaderKey Responsibilities:Motivate and lead teams by utilizing Lean and Six Sigma tools alongside Process Excellence methodologies to achieve significant results.Work collaboratively with Operations and other functional units to identify and resolve process bottlenecks, perform detailed root cause analyses, and deploy effective solutions.Lead initiatives aimed at optimizing end-to-end processes, including validation of measurement systems and comprehensive auditing practices.Cultivate a culture of Process Excellence by aligning productivity enhancements with key strategic business objectives.Collaborate with Transition teams to analyze workloads, establish clear metric baselines, and set ambitious targets for the rollout of new processes.Drive the standardization of processes while integrating global best practices to enhance performance.Conduct engaging Quality Awareness training sessions and mentor project teams to ensure success in certification and ongoing improvements.Lead transformational projects that redefine business operations and initiate the implementation of digital solutions for enhanced performance.Critical Skills:Proven ability to spearhead quality control and improvement initiatives in fast-paced environments.Exceptional collaboration skills, effectively engaging with diverse teams to drive impactful results.Highly adaptable and resilient in dynamic global team settings.Advanced Excel skills, including proficiency in PivotTables, Charts, and statistical functions, facilitating data-driven decision-making.Strong analytical skills to dissect complex processes and provide impactful business enhancements at both regional and global levels.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Account Nature: RetailWorking Hours: 9 AM to 6 PMQualifications:Minimum of 5 years of professional graphic design experience with a strong emphasis on print and branding, demonstrating effective team leadership and a thoughtful approach to space and typography.Bachelor's Degree in any field is required.Required Skills:Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with the ability to create visually compelling designs.Strong expertise in print design, showcasing an exceptional eye for layout, typography, and color coordination.Adept at managing multiple projects and performing under tight deadlines in a dynamic environment.Flexible and positive attitude, eager to lead and welcome transformative changes.Excellent communication skills and a collaborative spirit, comfortable working both independently and as part of a team.Meticulous attention to detail to ensure high accuracy and adherence to design guidelines.Preferred Qualifications:Experience in the fashion retail industry.Job Responsibilities:Design visually striking print materials that embody brand identity with a focus on strong typography and meticulous detail.Maintain a high level of speed, accuracy, and quality in deliverables.Implement design revisions and feedback promptly to meet deadlines.Ensure brand consistency in all design outputs, adhering to creative guidelines.Stay informed about the latest trends in fashion, retail design, and social media.
tasq-work is seeking a Group Lead for Medical Device support based in Cebu City, Philippines. This hybrid position begins immediately, with onsite work required during the probation period. The role supports voice operations and follows a night shift schedule from 8 PM to 5 AM, Monday through Friday. What you will do Safety and Compliance: Oversee the evaluation of medical device incidents. Ensure timely submission of Medical Device Reports (MDR) and adherence to regulatory standards. Case Management: Manage the entire complaints process, from intake to resolution. Team Leadership: Lead and motivate the team to meet Service Level Agreements (SLAs), address complex issues, and maintain data accuracy in line with HIPAA standards. Technical Support and Reporting: Provide technical support, maintain accurate event documentation, and ensure comprehensive regulatory reporting. Work arrangement Hybrid setup, with onsite presence required during probation Shift: 8 PM to 5 AM, Monday to Friday (weekends off) Requirements Bachelor’s degree Minimum of 5 years’ experience managing small to mid-sized teams in a BPO, call center, or shared services setting Background in complaints management within the medical device industry Strong English communication skills, both spoken and written Proficient in Microsoft Office Suite, especially Excel and PowerPoint
Join our dynamic finance team as a CPA Accountant, where you'll utilize your financial acumen in reporting, reconciliations, and ensuring compliance with US GAAP. This role not only allows you to contribute to essential business decisions but also offers the opportunity to support audits and engage with modern expense management systems such as RAMP.Company Overview:Our client stands as a premier provider of critical infrastructure services for next-generation networks across North America. They specialize in comprehensive solutions, including consulting, site acquisition, engineering, construction, and maintenance. With a team of innovative engineers, technicians, and professionals, they ensure that every project is executed with expertise, smart design, and quality construction. By managing every aspect of the process, from planning to installation and routine maintenance, they consistently meet clients' objectives on time and within budget.Key Responsibilities:As a CPA Accountant, your primary responsibilities will include maintaining precise financial records, preparing financial statements, and upholding compliance with GAAP and internal policies. You will manage critical accounting functions such as reconciliations, journal entries, and the closing of monthly and yearly accounts while supporting audits and financial reporting. Furthermore, you will analyze financial data, collaborate with cross-functional teams, and assist with expense management platforms like RAMP to enhance business performance.
Work Setup This Operations Compliance Analyst role follows a hybrid schedule in Cebu City, Cebu, Philippines. The position offers flexibility while requiring a local presence. About the Role This role focuses on compliance within a growing organization. The analyst will help ensure that company operations meet regulatory and internal standards. What You Will Do Audit & Monitoring: Perform regular internal audits on processes, systems, and records to spot gaps, risks, or non-compliance issues. Regulatory Research: Stay current with local, state, and federal laws, as well as industry standards such as GDPR, HIPAA, and PCI DSS. Policy Development: Update and roll out company policies to reflect regulatory changes. Risk Management: Develop and maintain strategies to reduce risk, and investigate possible compliance violations. Reporting: Collect, analyze, and summarize compliance data, then prepare clear reports for management review.
Join our dynamic team at Manila Recruitment as a Certified Public Accountant in Cebu City! We are looking for a detail-oriented and experienced CPA who is ready to contribute to our growing organization. This role involves managing financial records, ensuring compliance with regulations, and providing insightful financial analysis.
Work Setup: Fully Onsite in Cebu City, PhilippinesDepartment: Quality ExcellenceAbout the Role: As a Quality Analyst in our Retirement Services team, you will play a pivotal role in ensuring operational excellence. Your expertise will help us maintain high-quality standards and drive performance improvements.Key Responsibilities:Monitor transactions to ensure compliance with established process guidelines.Provide timely and constructive feedback based on specific occurrences and regular assessments.Work collaboratively with operations and training teams to identify training needs and process challenges to boost performance.Participate in team meetings, sharing insights on quality metrics.Lead calibration sessions, incorporating feedback from operations and training teams to uphold process adherence.Onboard new team members, clarifying the significance of quality functions within our operations.
tasq-work is seeking a Senior Executive Process Trainer to join its healthcare account team in Cebu City. The position centers on creating and delivering training programs that help staff develop their skills and achieve strong performance. Main responsibilities Design and conduct training sessions tailored for healthcare account employees Collaborate with team members to assess and address learning needs Encourage teamwork and shared learning throughout the training process Promote ongoing improvement in training and development methods Work location This role is based onsite in Cebu City, Cebu, Philippines. Regular in-person presence is required.
RISE is dedicated to the mission of accelerating internet access in the Philippines by delivering exceptional services and superior support to our business and wholesale partners. We prioritize connectivity efficiency through initiatives such as GetaFIX and Open Access Network, setting a high standard for reliability and installation speed. Our workplace culture emphasizes transparency and accountability, empowering team members to exceed expectations and collaboratively enhance the country’s digital landscape.The Executive Assistant plays a vital role in directly supporting company executives by managing their schedules and coordinating appointments. This position involves planning, organizing, and controlling all administrative and operational procedures, activities, and documentation to ensure smooth operations.
Start Date: ASAPWork Arrangement: 100% Onsite (Cebu)Nature of the Account: RetailShift: 9AM to 6PMRole Overview: As an Art Director (Graphic Designer), you will be responsible for crafting captivating print designs that resonate with our brand identity, ensuring high standards of creativity and quality.
tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026
Join our client, a premier multiproduct company in the Philippines, renowned for its exceptional interior and architectural furnishings tailored for the corporate, hospitality, and residential sectors. This dynamic organization provides comprehensive office solutions that foster collaboration, interaction, and engagement, transcending traditional workspace limitations. Their diverse offerings cater to commercial contracts, residential projects, hospitality, and various institutional requirements.This position presents a thrilling opportunity to step into a leadership role as Branch Manager with a forward-thinking company that partners with global brands, delivering innovative solutions that are reshaping modern work and living environments in the Philippines.Key Responsibilities1. Strategic Planning & Business GrowthFormulate and implement business strategies that align with corporate goals, ensuring consistent revenue growth and profitability.Recognize market trends, customer demands, and business opportunities to strengthen the branch's competitive edge.Drive revenue expansion and diversification through innovative strategies and partnerships.Establish and monitor short-term and long-term objectives for the branch, evaluating performance against key metrics.2. Revenue Generation & Sales PerformanceGuide the creation of sales strategies to optimize revenue and client acquisition.Develop strong relationships with key clients, partners, and stakeholders to enhance business opportunities.Execute effective sales processes, training initiatives, and performance assessment systems for the sales team.Ensure that pricing, promotions, and offerings are tailored to the Cebu and Davao markets.3. Market Expansion in Retail, Hospitality & ContractsDesign and implement strategies to broaden the branch's presence in the retail and hospitality sectors.Secure significant contracts through identifying and negotiating business opportunities with corporate entities and institutions.Assess market trends, customer insights, and competitor tactics to refine business positioning.4. Operational Management & ComplianceOversee daily branch operations, addressing challenges in logistics, administration, and service delivery.Enforce policies and procedures that comply with corporate standards and local regulations.Track operational efficiency, manage costs, and allocate resources to enhance productivity.Ensure adherence to legal, financial, and regulatory standards.5. Leadership & Team DevelopmentInspire and mentor a high-performing team, fostering an environment of innovation and collaboration.Clearly define roles, responsibilities, and performance objectives for team members.
Work Setup: 100% Onsite (Ayala Cebu)Schedule: 8:30AM - 5:30PMThe Internal Audit Lead plays a pivotal role in shaping the Audit Department's strategic direction. This position involves comprehensive planning, supervision, and executing the audit operations in alignment with the Board's overarching strategic goals. The successful candidate will be tasked with recommending enhancements to critical operational, financial, and IT processes and internal controls, thoroughly documenting existing internal controls, and establishing a robust internal monitoring function to ensure compliance.
Join our dynamic team as a Machine Operator at BESTANK Manufacturing Corporation! In this vital role, you will:Prepare materials essential for the assembly of Stainless Steel (SS) and Polyethylene (PT) tanks.Assist TIG welding operators with straightforward machine operations.Handle various equipment including drilling machines and spot welding cut-off machines.Perform additional tasks as necessary to support team efforts during busy periods.
Join our dynamic team at Coins.ph as an Account Manager - Local Payments, where you will play a pivotal role in managing and optimizing payment solutions for our clients. Your expertise will help us enhance user experience and streamline transactions within our platform.In this role, you will collaborate closely with various departments to ensure that our local payment strategies align with business objectives. You will be responsible for developing relationships with key stakeholders and providing exceptional support to our customers.
