Assistant Manager - Workforce Management

WNS Global ServicesCape Town

On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess a strong analytical mindset, excellent communication skills, and the ability to work collaboratively in a fast-paced environment. Previous experience in workforce management or a related field is preferred. A degree in business administration or a related discipline is advantageous.

About the job

We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.

About WNS Global Services

WNS Global Services is a leading provider of business process management services, delivering innovative solutions that drive operational excellence and enhance customer experiences. With a global presence, we empower organizations to achieve their strategic objectives through cutting-edge technology and dedicated workforce management.

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