About the job
Welcome to the Future of Energy!
At Octopus Energy, our mission is to make renewable energy accessible to everyone.
We are leading a global energy revolution through technology, providing clean energy at affordable prices along with outstanding customer service.
If you shy away from challenges, this role isn’t for you! ;)
At Octopus Energy, we value simplicity over bureaucracy, and transparency over complex commercial offers.
We aim to transform the Italian energy market and are looking for motivated individuals who share our values.
If you care about our planet’s future and want to help us enhance the energy sector, join our team!
We are different.
Experience it for yourself! While we try to convey what it’s like to work at Octopus during interviews, the true essence can only be felt once you are part of our culture. Here, you are not just a number; you are treated as a valued individual, and we strive to make our customers feel the same way. Your mission will be to provide sincere and impactful assistance to our clients.
You will communicate with customers via phone, email, and occasionally in person, helping them as you would wish to be helped. By listening to their needs, you will be dedicated to finding effective solutions. We treat our customers with patience, kindness, and respect, like we would treat our grandmothers (no offense to our grandmothers!). We have countless stories about our customers, from the gifts they bring us to the heartfelt messages we receive.
We call it the Octopus Effect.
It won’t take long for our ethos to wrap around your heart. Your colleagues will be among the most extraordinary people you’ll have the pleasure of calling friends. They are an enthusiastic, determined, and curious team passionate about being part of an industry revolution that is humanizing customer service.
Let’s be honest, it’s not easy.
Learning in a fast-paced, ever-evolving environment isn’t for the faint-hearted. You will encounter unprecedented challenges daily and be tasked with crafting innovative solutions. Expect the unexpected!
