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Experience Level
Entry Level
Qualifications
Ideal candidates will possess strong organizational skills, attention to detail, and a commitment to delivering excellent customer service. Proficiency in data management and previous experience in a client-facing role are preferred. A collaborative spirit and effective communication skills are essential for success in this position.
About the job
The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.
About Cavell Risk
Cavell Risk is a leading provider of innovative risk management solutions, dedicated to offering superior service and support to our clients. With a commitment to excellence, we empower our team members to contribute meaningfully to our clients' success.
At proSapient, we believe that every day is an opportunity for impactful decision-making. From private equity firms assessing new investments to large corporations pivoting their strategic direction, the decisions made shape the future for employees, customers, investors, and various stakeholders. We are dedicated to empowering consulting and private equity …
Join System Canada Technologies as a Project Lead specializing in Mainframe systems. This role is integral to ensuring the success of our projects and delivering exceptional results to our clients.As a Project Lead, you will oversee project planning and execution, coordinate with cross-functional teams, and ensure that project timelines and quality standards are met. Your leadership will drive project success and enhance team performance.
Join Turner Townsend as the Planning Lead for Nuclear Projects, where you will play a critical role in overseeing project planning and execution within the energy and natural resources sector. You will lead a team of planning professionals, ensuring that projects are delivered on time and within budget while adhering to the highest standards of quality and safety.
We are seeking a skilled and innovative Project BIM Lead to join our dynamic team at Egis Group in Toronto. In this pivotal role, you will lead Building Information Modeling (BIM) initiatives, driving project efficiency and ensuring adherence to industry standards. The ideal candidate will possess a strong background in BIM processes and technologies, facilitating collaboration across multidisciplinary teams to deliver high-quality projects.
We are seeking a highly skilled Java Project Lead to join our dynamic team at System Canada Technologies. In this role, you will be responsible for leading Java development projects, guiding teams through the software development lifecycle, and ensuring the successful delivery of high-quality software solutions. You will work closely with stakeholders to gather requirements, design architectures, and implement best practices in coding and software development.
Every day, significant decisions are made across the globe. Whether it’s a private equity firm investing millions into a venture or a large corporation pivoting its strategic direction, these decisions have far-reaching effects on employees, customers, and other stakeholders.At proSapient, we empower consulting and private equity firms to uncover the insights they need to make informed decisions and achieve their objectives. Our mission is to assist them in their quest for knowledge.We connect our clients with industry experts who share their insights through interviews or surveys. We have developed a leading software platform that curates this information, and we also help clients identify and leverage the existing knowledge within their organizations through our comprehensive knowledge management solutions.What does an Associate do?Our clients seek information that cannot be easily found through a simple Google search—insights that reside exclusively in the minds of industry experts. Our Associates leverage AI-driven technology to identify these experts and connect them with our primary clientele, which includes consultancy firms, hedge funds, and private equity organizations. Projects can vary widely, from exploring EV Charging Networks in the US to researching Shrimp Aquaculture in Mexico, ensuring that every day brings new learning opportunities.Your Responsibilities as an Associate:Collaborate with your Project Lead to understand client requests across diverse sectors, quickly grasping the context of each inquiry.Proactively identify and source exceptional experts globally using our proprietary technologies, along with other methods such as direct outreach, our AI platform, and LinkedIn.Act as a consultant by determining the type of expert necessary to fulfill client project needs.Manage multiple client requests independently while connecting with and vetting a variety of experts daily.Present the selected expert to your client, ensuring their specific needs and expectations are fully met.
proSapient helps consulting and private equity firms access specialized knowledge from industry experts worldwide. Clients use the company’s proprietary platform to gather insights that go beyond public information, supporting better decision-making and knowledge management. Role overview The Client Services Associate position focuses on connecting clients in consulting, hedge funds, and private equity with leading industry experts. Projects vary widely, from researching trends in US electric vehicle charging networks to studying shrimp aquaculture in Mexico. Associates rely on proSapient’s AI-powered tools and research methods to identify experts whose knowledge is not easily found through standard channels. What you will do Collaborate with a Project Lead to understand client needs across different industries and quickly learn the context for each assignment. Source and identify expert candidates using proSapient’s technology, direct outreach, LinkedIn, and other research techniques. Work with clients to clarify the specific expertise required for each project. Handle multiple client requests simultaneously, reaching out to and vetting various experts each day. Present recommended experts to clients, ensuring their needs and expectations are addressed. Location This role is based in Toronto, Ontario, Canada.
Please note, this is a talent pool position, not an active role. If you are interested in being considered for future Account Management or Client Services positions at DEPT®, we encourage you to submit your application. We will be in touch when a relevant opportunity becomes available.This role is part of our Personalised Content team, where we specialize in creating engaging, conversion-driven ideas, products, and campaigns at scale and speed. Our focus is on hyper-personalized digital communications that transform perceptions, influence behaviors, and enhance market share for our clients, including industry leaders like eBay and Walmart.JOB PURPOSE:At DEPT®, we are constantly seeking new talent. Whether you are starting your career in client services or are an experienced Account Manager with a mentorship background, we would love to connect with you.As a member of the Client Services team, your role will involve establishing strong relationships with clients and ensuring the successful delivery of a diverse range of integrated campaigns. You will manage client briefs, coordinate the planning, assignment, and review of creative work, and oversee the agency's workload in collaboration with your team.You will work closely with Designers, Copywriters, Developers, and various departments within the agency to guarantee the successful execution of campaigns.KEY RESPONSIBILITIES:Manage, draft, and review client briefs.Ensure timely delivery of client projects across multiple campaigns, coordinating with the Account Director on team capacity.Communicate effectively with clients, clarifying queries, managing expectations, and providing proactive updates on status and recommendations.Clearly relay client feedback to Designers and Copywriters.Prioritize team workloads and escalate issues when necessary.Gain a comprehensive understanding of clients’ businesses, strategies, objectives, brands, audiences, and challenges to provide tailored communication solutions.Foster strong working relationships with key clients through regular meetings, video calls, planning sessions, and evaluations.Ensure that project success criteria are met, delivering on time and within budget.Collaborate with the team to identify and test creatives to achieve optimal results.
Role Overview Spectrum Healthcare is hiring a full-time Client Services Coordinator in Toronto. This role centers on supporting smooth service delivery for clients and acting as a key point of contact between clients and healthcare teams. What You Will Do Coordinate day-to-day client interactions Manage appointment schedules and updates Facilitate clear communication between clients and Spectrum Healthcare staff What Matters Here Consistent follow-through and attention to client needs help Spectrum Healthcare maintain high standards. A focus on clear communication and organization is essential in this position.
Join Turner Townsend as a Risk Lead in our Nuclear Projects division, where you will play a pivotal role in overseeing and managing risks associated with large-scale nuclear projects. Your expertise will guide project teams in identifying, assessing, and mitigating risks to ensure successful project delivery.In this dynamic position, you will collaborate closely with various stakeholders and leverage your extensive experience to create risk management frameworks that align with our strategic objectives. Your leadership will be essential in fostering a culture of risk awareness across all project phases.
At RAVL, we collaborate with organizations to navigate intricate transformations and achieve impactful results. We are in search of a highly organized and flexible Project Coordinator to join our Advisory team—an individual who excels in fluid client environments and can effectively manage multiple engagements. This hands-on, relationship-focused position integrates aspects of executive support and project management. You will be instrumental in ensuring that workshops, meetings, and client interactions proceed seamlessly, while facilitating team alignment amidst rapidly shifting priorities.
Join Turner Townsend as a Project Controls Lead, where you will play a crucial role in managing and overseeing project controls processes. You will ensure effective planning, monitoring, and controlling of project performance, enabling successful project delivery.
Role Overview Mufg Investor Services is hiring a Senior Associate Director, Client 360, based in Toronto. This leadership role centers on client relationship management. The position plays a central part in developing and refining client engagement strategies, aiming to deliver strong service and results for clients. What You Will Do Shape and improve how the organization engages with clients Work with teams across departments to deliver coordinated solutions Oversee the implementation of Client 360 initiatives Ensure the organization meets and exceeds client expectations
Join the Ontario Public Services as a Project Manager/Leader on a contract basis. You will play a crucial role in overseeing and managing projects that have a significant impact on public services. Your leadership will guide cross-functional teams to ensure timely delivery and alignment with strategic objectives.
Join System Canada Technologies as a Test Lead, where you will spearhead testing initiatives for our esteemed banking client. In this role, you will be responsible for developing and implementing test strategies, ensuring the delivery of high-quality software solutions. You will collaborate closely with cross-functional teams to identify testing requirements and validate system functionalities. Your expertise will be crucial in leading a team of testers to execute comprehensive testing plans and report findings effectively.
As a Senior Client Delivery Manager (CDM) at Hitachi Solutions, you will play a pivotal role in leading portfolio-level delivery strategies to ensure outstanding client outcomes and operational excellence. You will be responsible for overseeing the successful delivery of services to a diverse portfolio of approximately 15 concurrent clients, managing key performance indicators (KPIs) and financial metrics.Partnering closely with Project Managers and delivery teams, you'll implement effective delivery operating models and maintain executive-level situational awareness. Your expertise will be critical in navigating complex client scenarios, ensuring delivery health, and reinforcing customer confidence. You will act as the primary escalation point for delivery-related challenges, driving accountability and timely resolution.This role demands strong operational leadership and the ability to influence across different levels of management. You will oversee essential KPIs such as revenue under management, portfolio margin, customer satisfaction (CSAT), and delivery excellence metrics, reporting directly to the portfolio leader for your designated segment.Key Responsibilities:Provide strategic leadership across approximately 15 client accounts, ensuring exceptional client satisfaction and delivery performance.Establish and maintain an oversight cadence to focus on projects at risk, ensuring teams are equipped with clear governance and escalation paths.Support the Client Portfolio Management team in identifying systemic risks and improvement opportunities across the portfolio.Manage challenging client interactions effectively, ensuring clear communication and alignment on remediation plans.Join us in delivering innovative solutions that transform our clients' business operations and enhance their customer experiences.
Join Turner Townsend as a Planning & Scheduling Lead, where you will play a pivotal role in overseeing and optimizing project timelines and resources. You will work closely with project teams to ensure that schedules are accurately developed and maintained, contributing to the overall success of our infrastructure projects.
The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.
As a Senior Engagement Lead at Gale Partners, you will play a pivotal role in driving client engagement and fostering long-lasting relationships. You will lead strategic initiatives, collaborate with cross-functional teams, and ensure that our clients’ needs are met with the highest standards of service. Your expertise will guide clients through their journey, leveraging data-driven insights to enhance their overall experience.
Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.
