About the job
About BILL
BILL supports businesses by modernizing financial processes and giving companies, from startups to large enterprises, tools to make informed decisions and manage operations more effectively. The team is committed to building the future of financial automation so businesses can focus on what matters most.
The company values purpose, tenacity, and curiosity. Employees work together to solve challenges and deliver meaningful results for customers. BILL fosters an inclusive workplace that welcomes diverse perspectives and experiences, whether team members are based in Draper, San Jose, or working remotely.
Role Overview: Associate Collections Analyst
Location: Draper, Utah, United States
The Associate Collections Analyst joins the Collections team overseeing the full collections lifecycle for BILL's Spend and Expense product. This role is responsible for both operational and strategic initiatives, including account-level assessments and developing outreach strategies to recover revenue. The position calls for a customer-focused professional with collections experience who thrives in a collaborative, high-performing team.
Key Responsibilities
- Conduct account reviews to identify the best approach for client outreach
- Implement plans to maximize revenue recovery
- Contribute to improving collection processes to meet financial goals
What We Look For
- 0–2 years of direct collections experience, ideally in e-commerce, payments, financial services, or a related field
- Ability to learn, adapt, and master new processes and procedures
- Strong logical and analytical thinking, with experience in data analysis and investigative work
- Excellent organizational and time management skills; able to prioritize and handle multiple tasks
- Strong interpersonal and decision-making skills; able to resolve conflicts and build relationships in a dynamic organization
