About the job
This is a completely remote position, but applicants must be located in the Philippines to effectively collaborate with our team, colleagues, and internal clients. Please apply only if you are currently residing in the Philippines.
The role will require working during US Eastern Standard Time (EST).
Hostaway is an innovative, AI-driven vacation rental management platform trusted by over 20,000 property managers globally. We empower professional short-term rental operators to achieve greater efficiency and accelerated growth.
As a profitable, rapidly growing company and the first unicorn in the short-term rental PMS sector, we invite you to join us at this exciting juncture! Discover more about our recent valuation and success story here.
Role Overview
We are seeking a dedicated Customer Success Associate to support our small and medium-sized business customers in key markets. This role is perfect for individuals who enjoy engaging with clients, excel in dynamic environments, and aim to convert everyday customer interactions into lasting success and loyalty.
In this position, you will serve as a reliable partner for a portfolio of SMB clients, assisting them with inquiries, resolving challenges, and ensuring they derive ongoing value from Hostaway. Much of your daily responsibilities will involve managing customer tickets and requests, thus we are looking for someone who is organized, quick to respond, and adept at handling numerous customer engagements with professionalism and confidence.
Your Responsibilities
Process cancellation, discount, and training requests with a strong focus on customer retention and reducing churn.
