Associate Director of Customer Experience - Relocation Support Provided

AgodaKuala Lumpur

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Senior Level Manager

Qualifications

Proven experience in customer experience management or related fields. Strong analytical skills with the ability to interpret data and make data-driven decisions. Exceptional communication and leadership skills. A passion for customer service and a deep understanding of customer needs. Experience in a managerial role preferred. Bachelor's degree in a relevant field.

About the job

Join Agoda as an Associate Director of Customer Experience, where you will lead initiatives to enhance customer satisfaction and optimize our services. You will collaborate with cross-functional teams to drive strategies that improve the overall customer journey, ensuring that our clients receive the best possible experience.

About Agoda

Agoda is a leading online travel agency that specializes in offering a wide range of accommodations and travel products. With a commitment to innovation and customer satisfaction, we strive to empower travelers around the globe. Join our dynamic team and be part of an exciting journey in the travel industry.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 100 Jobs

Search for Associate Director It Advisory

100 results

Select all on this page (20)

Apply

Associate Director - IT Advisory

CNM LLP

Full-time|On-site|Kuala Lumpur

At CNM LLP, we are a dynamic technical advisory firm specializing in high-value accounting services located in Southern California, with branches in Los Angeles, Orange County, San Diego, and New York. Proudly recognized as a Great Place to Work®, CNM is dedicated to assisting businesses from startups to Fortune 500 companies in identifying and effectively a…

Mar 13, 2025

Apply

Associate Director of Media Planning

WPP Media

Full-time|On-site|Kuala Lumpur, Malaysia

Role Overview The Associate Director of Media Planning at WPP Media shapes and delivers media strategies that support brand goals. This role leads media planning efforts in close partnership with cross-functional teams, ensuring plans reflect both client objectives and current market trends. Key Responsibilities Develop and oversee media strategies that align with client needs and business goals Lead media planning projects, coordinating with teams across disciplines Optimize media budgets using data and performance metrics Apply data-driven insights to improve campaign outcomes Location Kuala Lumpur, Malaysia

Apr 20, 2026

Apply

Associate Director, Deal Desk

NielsenIQ

Full-time|On-site|Kuala Lumpur

Role Overview NielsenIQ is hiring an Associate Director, Deal Desk in Kuala Lumpur. This role leads efforts to refine deal processes and strengthen cross-functional collaboration. The Associate Director guides a team focused on evaluating and negotiating complex deals, always keeping business goals in sight. Key Responsibilities Oversee and optimize deal desk operations to support strategic company initiatives. Lead a team responsible for reviewing and negotiating multifaceted deals. Work closely with other departments to ensure deals align with business objectives. Provide analytical insights to support sales teams during deal structuring and negotiation.

Apr 17, 2026

Apply

Associate Director of Customer Experience - Relocation Support Provided

Agoda

Full-time|On-site|Kuala Lumpur

Mar 17, 2026

Apply

Associate Director, Middle Office (Trade Operations)

MUFG Investor Services

Full-time|On-site|Kuala Lumpur

The MUFG Business Process Outsourcing (BPO) Team specializes in providing comprehensive middle office and trade support services tailored for investment managers. By outsourcing their operational functions to our dedicated BPO team, clients can benefit from specialized expertise, enhanced scalability, and the opportunity to concentrate on their core investment strategies.As an Associate Director, you will assume a pivotal leadership role, ensuring the delivery of high-quality services, fostering robust client relationships, and driving operational excellence. You will serve as a senior escalation point, manage multiple client accounts and operational processes, and spearhead continuous improvement initiatives within the BPO framework. This position demands advanced technical knowledge, exceptional leadership abilities, and the confidence to engage effectively with clients, brokers, custodians, and internal teams.The ideal candidate will engage with prospective clients throughout the APAC region and must possess the capability to communicate and showcase our business offerings with clarity and depth.Key Responsibilities:Provide senior oversight of daily middle-office operations, ensuring cash, position, and trade activity reconciliations are executed accurately and promptly.Oversee trade support processes—including trade matching, confirmation, instructions, and settlement—across various asset classes.Monitor third-party matching platforms and custodian portals to guarantee timely matching and settlement.Support and supervise the complete trade lifecycle from post-execution through to settlement, working closely with brokers, custodians, and counterparties to minimize settlement fails.Ensure all client deliverables are met on a daily, weekly, and monthly basis, adhering to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Review and maintain the integrity of SLAs with clients, ensuring that new requests are assessed appropriately.Act as a senior escalation point for clients, ensuring that issues are handled with urgency and professionalism.Conduct senior-level quality assurance checks on client deliverables to ensure accuracy and completeness.Lead, mentor, and develop junior team members to foster a high-performing culture.Drive process improvements to enhance efficiency, mitigate risks, and improve client experiences.Sponsor and lead departmental and cross-functional projects, including client onboarding and the implementation of new tools.Ensure that operational procedures are current and aligned with industry standards.

Jan 28, 2026

Apply

Associate Director, Client Data Team - Fund Accounting

Mufg Investor Services

Full-time|On-site|Kuala Lumpur

Join our dynamic team at Mufg Investor Services as an Associate Director in the Client Data Team, focusing on Fund Accounting. In this pivotal role, you will lead initiatives that enhance our data management capabilities, ensuring accuracy and compliance while driving innovation within our business processes.

Dec 16, 2025

Apply

Junior Associate Director - Private Equity Fund Accounting (Evening Shift)

Mufg Investor Services

Full-time|On-site|Kuala Lumpur

Role Overview Mufg Investor Services is hiring a Junior Associate Director for Private Equity Fund Accounting in Kuala Lumpur. This position is for the evening shift. What You Will Do Oversee daily private equity fund accounting operations during evening hours Monitor accuracy and compliance in all fund accounting activities Manage client relationships and deliver reliable, high-quality service Who We’re Looking For Detail-oriented approach to finance and accounting tasks Strong commitment to accuracy and compliance Comfort working in a client-focused, high-activity setting Interest in private equity fund management This role offers the chance to contribute meaningfully to client service and fund operations in the private equity sector.

Apr 20, 2026

Apply

Associate Director/Director of Mechanical Engineering - High-Rise & Complex Buildings

Ramboll

Full-time|On-site|Kuala Lumpur

Join Ramboll as an Associate Director/Director of Mechanical Engineering focusing on high-rise and complex buildings. In this pivotal role, you will lead a talented team of engineers, overseeing innovative projects that redefine urban landscapes. You will be responsible for the design, development, and implementation of mechanical systems that meet the highest standards of functionality and sustainability.

Apr 7, 2026

Apply

Associate/Senior Associate - Operations

WNS Global Services

Full-time|On-site|Kuala Lumpur,

Join our dynamic team at WNS Global Services as an Associate/Senior Associate in Operations. In this role, you will be pivotal in enhancing operational efficiency and driving process improvements. You will work closely with cross-functional teams to facilitate the smooth execution of various operational tasks, ensuring that we meet and exceed our clients' expectations. This is an excellent opportunity for professionals seeking to grow their careers in a fast-paced environment.

Jun 20, 2024

Apply

Director of Commerce

WPP Media

Full-time|On-site|Kuala Lumpur, Malaysia

About WPP Media WPP Media is the media operating unit of WPP, serving as a trusted partner to some of the world’s most recognized brands. The team brings together media, data, and partnerships to deliver creative personalization at scale. With WPP Open and Open Intelligence, clients gain insight into the effectiveness of their media investments, understanding where, how, and why results happen. WPP is known for its creative approach to transformation, supporting people, clients, and communities in building better futures. Learn more about the company at wppmedia.com and wpp.com. Our Culture and Values WPP Media’s culture centers on collaboration and delivering exceptional experiences for clients and colleagues. Team members are expected to embody the shared core values of WPP and WPP Media, including: Be Extraordinary in your contributions. Location This Director of Commerce role is based in Kuala Lumpur, Malaysia.

Apr 14, 2026

Apply

Senior Art Director

Monks

Full-time|On-site|Kuala Lumpur

Join our creative team at Monks as a Senior Art Director, where your artistic vision will shape compelling visual narratives. You'll lead innovative projects, collaborate with talented designers and copywriters, and create impactful designs that resonate with audiences. If you're passionate about pushing boundaries and inspiring creativity, we want to hear from you!

Feb 27, 2026

Apply

Director of Delivery Operations

Olivesea APAC

Full-time|On-site|Kuala Lumpur, Malaysia

We are seeking a dynamic and strategic Director of Delivery Operations to lead our delivery teams and ensure the seamless execution of projects across the region. In this pivotal role, you will oversee all aspects of the delivery lifecycle, ensuring that our services meet the highest standards of quality and efficiency. You will collaborate cross-functionally with various departments to drive continuous improvement and optimize operational processes.

Apr 30, 2026

Apply

Sales Director for Malaysia and Indonesia

ServiceNow

Full-time|On-site|Kuala Lumpur

Are you a dynamic sales leader looking to drive growth in the vibrant markets of Malaysia and Indonesia? At ServiceNow, we are seeking a passionate Sales Director to spearhead our business development efforts in these key regions. You will be responsible for crafting and executing strategic sales initiatives, building relationships with key stakeholders, and leading a high-performing sales team to achieve ambitious revenue targets.

Jan 19, 2026

Apply

Director of Risk Control

Fuku

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As the Director of Risk Control, you will play a pivotal role in shaping the client risk function for a rapidly expanding retail trading platform. This is a unique opportunity to design and implement a comprehensive risk framework from the ground up. You will lead the development of the risk control team and take full accountability for outcomes across various client interactions, including onboarding, trading, funding, and withdrawal processes.Your responsibilities will include:- Establishing a robust client risk framework covering all aspects of client interactions.- Detecting abnormal trading activities, such as latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risks associated with IB and agent channels, including onboarding standards and tiered enforcement.- Collaborating with finance and AML teams to ensure effective deposit and withdrawal fund flow risk controls.- Developing a risk rules engine and transitioning from manual to systematic data monitoring models.- Overseeing the client risk team, including hiring, structuring, developing SOPs, managing escalations, and reporting to senior leadership.

Apr 2, 2026

Apply

Director of Advertising Performance Marketing

fuku

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Why Join Us?- **Global Impact**: Be part of a high-scale digital subscription platform with a monthly advertising budget ranging from USD 1–2M.- **Innovative Environment**: Leverage our proprietary AI tools designed to automate reporting and ad uploads, freeing you to concentrate on strategic and creative initiatives.- **Growth-Focused Leadership**: Our leadership team is dedicated to enhancing performance, empowering you to bring advertising in-house, streamline processes, and enhance our advertising capabilities.- **Renowned Brand**: We are a recognized leader in the EdTech and Personal Development sectors, boasting a robust international presence.**Key Responsibilities**:- **Performance Ownership**: Direct and personally implement our paid acquisition strategy across platforms like Meta, Google (YouTube/Search), and TikTok.- **In-House Transition**: Spearhead the shift from external agencies to internal execution with a focus on improving Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS).- **Creative Strategist**: Evaluate ad accounts to pinpoint ineffective messaging and propose/test innovative creative solutions, serving as both a buyer and a creative strategist.- **Lead and Develop**: Supervise and mentor two Senior Media Buyers, establishing new benchmarks for accountability and account organization.- **Experimentation**: Utilize performance data to design and conduct rapid experimentation, proactively tackling any declines in channel performance.- **Cross-Department Collaboration**: Work closely with Creative and Product teams to ensure messaging aligns and enhances the entire customer journey from click to subscription.**Essential Qualifications**:- **Experience**: 4-7 years in Performance Marketing, ideally transitioning from a senior media buyer or lead role to Head of Advertising.- **Expertise in Meta**: In-depth, current knowledge of the Meta platform, with a knack for quickly identifying and implementing structural enhancements.- **Execution-Oriented**: A strong inclination towards execution and experimentation, favoring hands-on involvement over excessive meetings.- **Creative Insight**: Proven ability to craft compelling hooks and storyboards that drive conversions, extending beyond merely managing technical bid adjustments.- **Budget Management**: Demonstrated experience managing ad budgets from USD 500k to USD 1M+ per month.- **Data Proficiency**: Strong understanding of CAC, LTV, ROAS, and cohort-based performance data analysis.**Preferred Qualifications**:- **AI Proficiency**: Familiarity with AI tools for creative concept development and copy variations.- **Agency Transition Experience**: Background in shifting advertising functions from agency-based to in-house.**Team and Culture**:- **Reporting Structure**: Reports directly to the Director of Advertising.- **Leadership Role**: Directly oversees two Senior Media Buyers.- **Work Environment**: Focused on performance, data-driven, and experimentation-centric.**Location**:- Kuala Lumpur, Malaysia.

Mar 17, 2026

Apply

Senior Director of People

WPP Media

Full-time|On-site|Kuala Lumpur, Malaysia

About WPP Media WPP is the leading creative transformation company, harnessing the power of creativity to forge better futures for our workforce, planet, clients, and communities. For further details, visit wpp.com. As WPP’s global media collective, WPP Media thrives in a landscape where media is omnipresent. We unite the finest platforms, talent, and partners to unlock boundless growth opportunities. Learn more at wppmedia.com. At WPP Media, we are passionate about our culture and our people. This commitment drives us to deliver exceptional experiences for our clients and each other. In this pivotal role, it will be essential to embody WPP and WPP Media’s core values: Be Extraordinary by Leading Collectively to Inspire Transformational Creativity. Create an Open environment by Balancing People and Client Experiences through Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Role Summary and Impact The Senior Director of People will spearhead and enhance all HR functions throughout the organization. This role functions as both a strategic advisor and operational leader, ensuring excellence in HR service delivery while improving the overall employee experience. Strategic HR Leadership: Craft and execute People strategies that align with WPP Media’s business objectives and goals. Provide strategic insights on talent acquisition, development, and retention. Talent Management: Direct talent acquisition initiatives by formulating recruitment strategies, leading the hiring process, and ensuring the organization attracts and retains top talent. Oversee performance management processes, encompassing goal setting, performance reviews, and career development. Employee Relations: Promote a positive work atmosphere and adeptly manage employee relations matters. Address employee grievances, conflicts, and disciplinary issues in line with company policies and legal standards. Organizational Development: ...

Feb 5, 2026

Apply

Director of Performance Marketing

fuku

Full-time|Hybrid|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As the Director of Performance Marketing, you will spearhead our marketing initiatives from our Kuala Lumpur base. Enjoy a hybrid working environment that encourages creativity and innovation while focusing on marketing and advertising as vital components for growth and profitability. Manage a significant advertising budget of USD 2 million monthly and leverage cutting-edge AI technologies to implement global campaigns centered around conversion.This role offers you the chance to gain invaluable experience in AI-driven advertising, including automation, predictive bidding, and creative optimization, thereby future-proofing your career. You'll be part of a fast-growing digital subscription business within the Education sector, with a strong focus on technology and analytics, particularly in the USA.

Feb 21, 2026

Apply

Director of Risk Control

Fuku

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

As the Director of Risk Control with a focus on Client Risk, you will play a pivotal role in shaping the risk management landscape of a dynamic and rapidly expanding retail trading platform. Based in Kuala Lumpur, Malaysia, you will be responsible for establishing a comprehensive risk framework from the ground up, assembling a high-performing team, and ensuring successful outcomes in risk management.Your key responsibilities will include:- Developing and implementing an end-to-end client risk framework that encompasses onboarding, trading, funding, and withdrawal processes.- Identifying and mitigating abnormal trading activities such as latency arbitrage, bonus abuse, wash trading, and multi-account fraud.- Managing risk associated with Introducing Brokers (IB) and agent channels, including setting onboarding standards, ongoing monitoring, and tiered enforcement.- Collaborating with finance and AML teams to establish robust controls over deposit and withdrawal fund flows.- Building a risk rules engine and data monitoring model, transitioning from manual processes to systematic solutions.- Leading the client risk team by overseeing hiring, structuring, standard operating procedures (SOPs), escalation processes, and reporting to senior leadership.Key Candidate ProfileTo excel in this role, you should possess:- Over 5 years of experience in financial services risk management, with a minimum of 3 years focused on client risk within a retail FX, CFD, or derivatives environment.- Practical experience with MT4 / MT5 platforms in a risk capacity.- A proven history of detecting and addressing abusive trading behaviors and managing risks associated with IB channels.- Experience in building or significantly enhancing risk rules engines or monitoring systems.- Fluency in Mandarin is essential, as our platform and client base primarily operate in Chinese.- Demonstrated team management experience at either the managerial or director level.If you are a strategic leader in risk management with deep expertise in client risk for Forex or CFD platforms, we encourage you to apply for this vital position.

Apr 3, 2026

Apply

Lead Partnerships Associate

PolicyStreet

Full-time|On-site|Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ABOUT US:PolicyStreet is a prominent InsurTech organization committed to delivering innovative digital insurance solutions tailored for businesses and consumers across Southeast Asia and Australia. With partnerships spanning over 40 providers, we present an extensive array of products, including embedded insurance, custom employee benefits, financial advisory services, and digital solutions, simplifying the insurance experience for all. Through our regional network, we proudly serve over 5 million customers with more than US$ 10 billion in total insured value.WHAT YOU’LL DO: Actively seek and engage high-potential partnership opportunities in various sectors, including Finance, Transportation, and Automotive. Direct the entire business development process from lead generation and pitching to commercial negotiations, onboarding, and the management of long-term relationships. Collaborate across functions with Tech, Product, Data, Marketing, and Operations teams to develop and enhance partner-driven insurance solutions. Represent PolicyStreet at external meetings, events, and industry discussions to foster connections and discover new business avenues. Work jointly with partners and marketing teams to execute go-to-market strategies, ensuring successful product rollouts with measurable commercial outcomes. Utilize data-driven insights to monitor partner performance, continuously refine offerings, and identify deeper engagement opportunities. Stay updated on market dynamics, competitor strategies, and innovations in the insurance and digital sectors. Manage relationships with current partners, negotiating and structuring deals that create mutual value, foster collaboration, and support long-term growth.

Jul 4, 2025

Apply

Director of Business Information Sales

Coface

Full-time|On-site|Kuala Lumpur

Role overview Coface seeks a Director of Business Information Sales based in Kuala Lumpur. This leadership role shapes the sales approach for business information solutions, with a focus on increasing revenue and strengthening the company’s market presence. What you will do Direct and implement the sales strategy for business information products. Collaborate with teams throughout Coface to understand client needs and turn them into practical solutions. Create and refine sales tools and resources to help the team meet its objectives. Uphold high standards in client service delivery. Requirements Proven experience in sales management and business development. Background in building and leading sales strategies for information solutions or similar services. Strategic thinker with a track record of driving revenue and expanding market share. Strong ability to work across departments and deliver results in a leadership capacity.

Apr 27, 2026

Create account — see all 100 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.