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Associate Director of Program Success

BravenNewark, New Jersey, United States
Hybrid Full-time $69K/yr - $86.2K/yr

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in educational program management and oversight. Strong leadership and interpersonal skills, with the ability to motivate team members and foster collaboration. Excellent analytical skills, with experience in data management and performance analysis. Ability to communicate effectively with diverse stakeholders, including students, faculty, and volunteers. Experience in training and mentoring team members. Strong organizational skills and attention to detail. Passion for education and a commitment to supporting students' success.

About the job

Job Title: Associate Director of Program Success

Team: Innovation Team

Location: Hybrid in Newark, NJ

Employment Type: Full-time

FLSA Classification: Exempt

Start Date: As soon as possible

About Braven

Braven is a dynamic national nonprofit organization dedicated to empowering ambitious college students to secure meaningful career opportunities after graduation through our innovative career-accelerating programs. By partnering with higher education institutions and employers, we provide transformative experiences that begin with a comprehensive semester-long course and extend well beyond graduation, ensuring continuous support for our students. Our mission is to rebuild the middle class and revive the American Dream for a new generation.

About the Role

As Braven expands its centralized course model to reach a greater number of Braven Fellows through an increasing array of higher education partnerships, the Associate Director of Program Success will be instrumental in enhancing the quality of the course experience. This pivotal role involves overseeing a team of part-time Graders, reinforcing our grading strategies and systems, and ensuring they align with academic policies and the unique norms of various campuses. In addition, this role serves as the primary liaison for our volunteer Leadership Coaches (LCs), addressing inquiries, managing challenges, and ensuring they feel engaged and supported throughout the term. This collaborative position involves execution, coaching, and quality assurance, all aimed at delivering an exceptional experience for both Fellows and their supporters.

This position is part of the Innovation Team’s Central Delivery Team and reports to the Director of Accelerator Success.

Key Responsibilities

Stakeholder Management (40%)

  • Oversee and mentor a team of part-time Graders for the Braven Leadership and Career Accelerator course, including onboarding, quality assurance, and feedback mechanisms.
  • Work closely with Program Facilitators and the Manager of Academic Success to establish volunteer support structures, including coaching for underperforming LCs.
  • Co-design and facilitate training cycles and communities of practice for Graders to ensure grading consistency aligned with Higher Education Partnership standards.
  • Provide support and intervention for Graders who are struggling to meet expectations, coordinating closely with others to ensure high-support LCs have the resources needed to positively impact student outcomes.

Course Data Management & Analysis (40%)

  • Ensure compliance with grading rubrics and turnaround times across all sites and sections.
  • Conduct regular audits of feedback quality to ensure clarity and alignment with learning objectives.
  • Manage grading performance dashboards and share insights and trends with stakeholders.

About Braven

Braven transforms the lives of college students by equipping them with the skills and opportunities needed to launch successful careers. As a national nonprofit, we collaborate with educational institutions and employers to provide tailored career support and hands-on learning experiences, fostering the development of future leaders and contributing to the revitalization of the American Dream.

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