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Associate Director of Strategic Operations

Spring HealthNew York (Hybrid)
Hybrid Full-time $160K/yr - $184K/yr

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess:A proven track record in operational excellence within healthcare or a related field. Strong analytical skills with the ability to derive actionable insights from complex data. Experience managing cross-functional teams and driving collaboration among diverse stakeholders. Exceptional communication skills, both verbal and written. A strategic mindset with a focus on execution and results. Proficiency in financial modeling and understanding of business metrics.

About the job

Our mission: to eliminate every barrier to mental health.

At Spring Health, we are dedicated to transforming mental healthcare by dismantling every obstacle that hinders individuals from receiving timely assistance. Our clinically validated approach, Precision Mental Healthcare, enables us to provide personalized care, be it therapy, coaching, medication, or more, tailored specifically to individual needs.

We proudly collaborate with over 450 organizations, ranging from nimble startups to global Fortune 500 enterprises, as a premier provider of mental health services, supporting the well-being of 10 million individuals. Our esteemed clients include recognizable names such as Microsoft, Target, and Delta Airlines, who trust us to deliver exceptional outcomes for their employees worldwide. Our innovative platform has achieved a net positive ROI for employers, and we are uniquely positioned as the only company in our sector to receive external validation of net savings for our customers.

With substantial backing from prominent investors such as Generation Investment, Kinnevik, Tiger Global, Northzone, and RRE Ventures, our recent Series E funding has propelled our valuation to a remarkable $3.3 billion. We’re just beginning, join us in our mission to make mental healthcare accessible to all.

As the Associate Director of Strategic Operations, reporting to the Senior Director of Strategic Operations, you will spearhead initiatives to enhance operational efficiency, scalability, and gross margin growth across our organization. This role is embedded within the operations team while forming close partnerships with Finance, Product, Revenue, Clinical, and Customer teams to refine our care delivery processes, ensuring efficiency, sustainability, and scalability.

This position is execution-focused. Besides identifying significant efficiency opportunities, you will take ownership of major, cross-functional projects, ensuring teams remain aligned and accountable, driving measurable outcomes. Unlike conventional business strategy roles that prioritize market expansion, this role centers on optimizing core operations: enhancing unit economics and strengthening operational fundamentals.

About Spring Health

Spring Health is a leading mental healthcare company dedicated to removing barriers to mental health access. Our innovative platform leverages clinically validated technology to provide personalized mental health solutions to individuals and organizations. With a mission to transform mental healthcare, we partner with top-tier companies to deliver exceptional mental health support to millions globally.

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