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Associate Manager, Opportunities Resolution

SoFiFL - Jacksonville; UT - Cottonwood Heights
On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess strong problem-solving abilities, excellent communication skills, and a passion for customer service. A bachelor's degree or equivalent experience is preferred, along with a minimum of 2 years in a managerial role or relevant leadership position. Familiarity with customer service metrics and performance analysis is a plus.

About the job

SoFi is seeking an Associate Manager, Opportunities Resolution based in either Jacksonville, FL or Cottonwood Heights, UT. This position centers on improving the customer experience by leading a team dedicated to resolving issues. The role combines people management, process improvement, and data analysis to support both team and business goals.

What you will do

  • Lead and support a team that handles customer issue resolution.
  • Foster a culture of continuous improvement and accountability within the group.
  • Apply analytical skills to guide decisions and drive better team performance.
  • Encourage the professional growth and development of team members.

Location

  • Jacksonville, FL
  • Cottonwood Heights, UT

About SoFi

SoFi is a leading personal finance company dedicated to helping individuals achieve their financial goals. With a commitment to innovation and customer-centric solutions, we offer a range of financial products and services designed to empower our members on their journey to financial wellness.

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