About the job
Better Mortgage is looking for an early-career Associate to join the Office of the CEO & COO in New York City. This in-person role places you at the center of major business decisions, working directly with executive leadership at the World Trade Center headquarters. The position is designed for someone ready to take on meaningful responsibility early in their career, with a strong focus on ownership and high expectations for performance.
Role overview
This is not a typical BizOps, Strategy, or RevOps role. The Associate will work closely with the CEO and COO, supporting them on high-impact business challenges and gaining direct exposure to the company’s decision-making processes. The role demands initiative, analytical thinking, and a readiness to contribute hands-on to the company’s growth and operations.
Key responsibilities
- Work alongside the CEO, COO, and senior leadership on complex, high-priority business issues.
- Develop independent, data-driven insights and challenge assumptions as needed.
- Lead projects from problem identification and data analysis through to recommendations and execution.
- Analyze business operations, including new product and service assessments, to improve efficiency or reduce costs.
- Identify bottlenecks in the conversion funnel and measure their impact.
- Highlight and prioritize inefficiencies related to cost, time, and conversion.
- Translate findings into actionable recommendations and work with teams to implement improvements.
- Contribute to building and refining systems and processes that support revenue growth.
- Collaborate with Sales, Marketing, Finance, and other teams to strengthen operational frameworks.
Location
This position is based at Better Mortgage’s headquarters in New York City, located at the World Trade Center. Regular, in-person collaboration with executive leadership is required.
