Location: Home Based - with weekly travel to one of our three sites in Basingstoke, Bristol, and Banbury About The Team: The HelloFresh Delivery Network (HFDN) is pivotal to our growth strategy in the UK, enhancing customer satisfaction while optimizing costs. As we expand our operations, we are seeking a Regional Manager for the West, tasked with overseeing the performance, stability, and growth of three delivery sites, including a smaller satellite location. This role is central to our operational execution, where you will manage daily regional performance in areas of safety, service, and cost. Additionally, you will play a vital role in enhancing capabilities, embedding operational standards, and preparing sites for future growth. A strong background in B2C home delivery operations is essential, along with the confidence to manage multiple locations and effectively translate strategic plans into practical execution. What You Will Be Doing: Oversee end-to-end performance across three HFDN sites in the West, ensuring consistent operational standards across varying scales and stages of maturity. Serve as the senior operational lead for the region, accountable for service quality, cost management, safety, and delivery service partners (DSPs). Stabilize and scale new and smaller sites, ensuring operational soundness and alignment with HFDN best practices. Manage final mile delivery operations, from box handover and vehicle loading through to route execution. Enhance delivery accuracy, service reliability, and overall customer experience across all sites. Collaborate closely with planning and central teams to ensure efficient route execution. Partner with central Logistics and HFDN development teams to implement new processes, tools, and operational standards. Identify operational risks and opportunities for improvement, leveraging data to inform decision-making. Support future site launches and expansion initiatives in the region, providing key operational insights. Maintain high standards of health and safety compliance across all locations. Manage cost control, invoice approvals, and adherence to the regional budget. Address escalations related to customer complaints, insurance claims, and delivery incidents. Who You Are: Demonstrated experience in leading multi-site logistics or home delivery operations, preferably in B2C, FMCG, or last-mile environments. Comfortable navigating complex operational landscapes with strong leadership and communication skills. Ability to analyze data and implement effective operational strategies. Proactive mindset with a focus on continuous improvement.
Apr 2, 2026