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Join our dynamic engineering team as a Hybrid QA Engineer at Nagarro! We are seeking a talented and motivated individual to contribute to our innovative projects. In this role, you will be responsible for ensuring the quality and performance of our software products through rigorous testing and collaboration with development teams.
Nagarro is a global technology consulting firm that specializes in delivering innovative software solutions to clients around the world. With a focus on creativity and agility, we empower our teams to think outside the box and drive impactful changes in the technology landscape.
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Search for Head Of Customer Operations B2b Saas Remote Hybrid
324 results
About Us:Momos is an innovative and rapidly expanding company with its headquarters based in Singapore and the United States. As we pursue our ambitious growth strategy, we are excited to broaden our operations throughout the APAC region. Our core mission is to empower our brands to foster happiness among their customers at every location using advanced AI t…
Wrist Inc.
Wrist Inc. is seeking a dynamic and strategic Head of Operations to lead our operational initiatives in Manila. In this executive role, you will be responsible for overseeing daily operations, developing long-term strategies, and ensuring operational excellence across all departments. The ideal candidate will have a proven track record in managing teams, streamlining processes, and driving growth. Join us to shape the future of Wrist Inc.!
Schneider Innovations
About the RoleJoin Schneider Innovations, a dynamic and rapidly expanding U.S.-based brand group recognized as a leader in the medical consumables and personal safety equipment sectors. We serve a diverse portfolio of both consumer and institutional clients across North America and Europe through our robust eCommerce and B2B channels.We are seeking a B2B Pipeline Operations Associate who will take charge of the initial segment of our B2B pipeline, from account identification to qualification and preparation for Sales engagement.This role goes beyond mere filtering; you will source, evaluate, and shape opportunities so our Sales team can act swiftly and effectively.Key ResponsibilitiesQualify leads based on alignment, relevance, and readiness for sales engagement.Identify key decision-makers and confirm essential contact information.Maintain accurate CRM records (HubSpot).Enhance pipeline quality by analyzing patterns and incorporating feedback from Sales.Execute high-volume outbound calls to connect with potential customers and generate qualified opportunities.Success MetricsSales team accepts and acts on your leads without requiring rework.Achieve high data accuracy (95%+).Minimize “false positives” (bad leads).Ensure the pipeline is focused and actionable rather than bloated.Qualifications1–3 years in Sales Development Representative (SDR), Business Development Representative (BDR), lead generation, sales operations, or similar roles.B2B experience is mandatory.Hands-on experience with CRM systems (HubSpot preferred).Familiarity with LinkedIn Sales Navigator and Apollo/ZoomInfo.Exceptional research and data validation skills.Comfortable with light outreach for verification purposes.Remote Work Requirements (Philippines)Availability to work during U.S. business hours (timezone dependent).A computer capable of efficiently running CRM systems and research tools.Reliable high-speed internet connection.Strong verbal communication skills in English.Effective written communication in English for asynchronous collaboration.Our ValuesStrong judgment on prioritizing leads worth Sales time.Comfortable managing both lead sourcing and qualification.Detail-oriented, process-driven, and dependable.Willing to reject low-quality leads.Outcome-focused rather than activity-focused.
SafetyCulture
Why join us?At SafetyCulture, we're not your average tech company. While we do provide catered lunches, exciting team events, and a pet-friendly office, the real reason our employees join us is our mission.Our dedicated team, comprising nearly a thousand members, is committed to enhancing both our product and our customers' experiences. At SafetyCulture, you will frequently hear, “yes, let’s give it a shot” instead of “that’s not how we do things here.”We are developing innovative tools aimed at improving the work lives of the 3 billion individuals who drive the world forward - from factory operators to truck drivers and store assistants. We combine the reach and innovation of a large tech company with a nimble approach that eliminates bureaucratic delays. Our teams are composed of smart and experienced individuals who tackle real challenges efficiently.While our business scale is significant, each employee has a real stake in its success. Every full-timer receives equity, ensuring that when we grow, you grow too. We acknowledge our imperfections, but we are focused on scaling smartly, driven by operational maturity, a clear vision, and a strong emphasis on AI.This is your chance to make a substantial impact in a senior leadership role overseeing customer support operations in Manila, reporting directly to our Global Head of Customer Support. This pivotal “manager of managers” position is tailored for a leader who can seamlessly integrate global strategies with local execution. You will play a crucial role in our support transformation, utilizing AI and data to provide an exceptional customer experience while collaborating effectively with our offices in Australia, EMEA, and the US.As a senior member of our Manila office, you will join the local leadership team and share responsibility for the overall health, culture, and performance of our Manila hub. You will also need to collaborate with global leaders in various functions, such as Customer Success, Finance, and Marketing, to ensure local engagement aligns with global objectives. Together with our People & Culture team, you will oversee the culture and employee engagement within the Manila hub.
getwingapp
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
Join Our Dynamic Team as a Senior Executive Assistant!At MySigrid, we are searching for a proactive and detail-oriented Senior Executive Assistant to support our team in a night shift capacity. This role is crucial for managing schedules and coordinating meetings with both internal and external clients, ensuring seamless communication and operational efficiency. The ideal candidate will possess exceptional organizational skills, demonstrate strong management abilities, and communicate effectively to facilitate smooth coordination among team members and clients.Key Responsibilities:Efficiently schedule and coordinate internal and external client meetings, optimizing the use of time and resources.Maintain a precise and up-to-date calendar while expertly managing conflicting schedules.Engage in professional communication with clients and internal teams through various platforms including email, phone, and messaging tools.Send timely reminders and follow-ups to ensure meeting attendance and preparedness.Assist with administrative tasks related to meeting management, including document preparation and internal communications.Efficiently manage administrative workflows to ensure smooth daily operations.Enhance team efficiency by prioritizing tasks, delegating appropriately, and managing urgent requests.Familiarity with Airtable is a plus!Requirements:1–2 years of experience in scheduling, coordination, or administrative support.Exceptional written and verbal communication skills in English.Strong organizational and management skills, with a keen attention to detail and the ability to oversee multiple schedules effectively.Proficient in using calendar tools (Google Calendar, Outlook) and communication platforms (Zoom, Teams, etc.).Ability to multitask, prioritize, and proactively manage workflow in a fast-paced environment.A positive, professional, and proactive demeanor.
Join MySigrid as an Executive Assistant!We are a forward-thinking company looking for a proactive and resourceful Executive Assistant to support our dynamic team. In this role, you will manage various administrative tasks and contribute to optimizing our operational processes in a tech-driven environment.
manilarecruitment
About the Company Our client operates a leading platform that connects Nurse Practitioners (NPs) with collaborating physicians across the United States. By streamlining a complex process, their service helps NPs meet state requirements and confidently launch their practices. The company is profitable, founder-led, and currently supports over 1,300 active providers nationwide. Role Overview The Operations Supervisor - Healthcare Billing will lead daily operations for the Billing and Customer Service teams. Reporting to the Director of Operations, this role acts as the main link between frontline staff and senior management. The supervisor is responsible for bringing structure, accountability, and consistency to a growing startup environment. Main Responsibilities Directly manage the Billing team and Customer Service Representatives Oversee daily workflows and ensure tasks are completed accurately and on time Monitor adherence to established processes and assign task ownership Serve as the first escalation point for team questions and customer-related issues Work with the Director of Operations to design workflows, improve processes, and enhance systems Collaborate with the Quality & Training Lead to identify training needs and address quality gaps Represent the Operations team in the absence of the Director of Operations What Success Looks Like Strong leadership presence and operational discipline Ability to manage personnel while ensuring effective execution of daily tasks Skill in transforming loosely defined tasks into structured, repeatable systems Adaptability in a service-driven, rapidly growing organization Ownership of daily operations, freeing up senior leadership for strategic work Location and Work Arrangement This is a remote position based in Manila, Metro Manila, Philippines.
Who Gives A Crap
Not all heroes wear capes — but many do use toilet paperAre you ready to take on a challenging role at a purpose-driven startup and make a positive impact in the world? Join the revolution!A memorable name, a serious missionAt Who Gives A Crap, we create eco-friendly products and donate 50% of our profits to provide clean water and build toilets for the billions lacking proper sanitation. So far, we’ve contributed over $18 million AUD (approximately $12.5 million USD) to fund sanitation initiatives worldwide. We are experts at doing good.With operations in Australia, the Philippines, China, the US, the UK, and Europe, our dedicated team of over 200 individuals is committed to making a significant impact for people and the planet. Our goal is to increase our annual donations tenfold in the coming years to ensure everyone has access to clean water and sanitation services.About the RoleWe are seeking a passionate and purpose-driven Retail & B2B Graphic Designer to join our Creative team. In this position, you will be the primary designer for all initiatives across our Retail and B2B channels, playing a crucial role in bringing the Who Gives A Crap brand to life in these markets. This is an opportunity to directly influence our presence in stores and with business clients, utilizing your design expertise to help us create a better world. This is a remote-first position, but candidates must be based in Australia, where our global creative team operates.If you were part of our team this past month, here are some projects you might have tackled:Crafting a new campaign for one of our retailers, from a simple aisle display to a comprehensive car park takeover.Defining and enhancing our shopper marketing toolkit to ensure consistent, effective, and visually appealing brand presence.Assisting our sales team with an engaging pitch deck to introduce us to a significant new retailer.Collaborating with the B2B team to create a fresh brand activation for an upcoming trade show.Producing and delivering a suite of digital assets to bolster our retail e-commerce platforms.Supporting the design of limited edition packaging to be launched in stores nationwide.
Please submit your CV in English. Join a leading global SaaS company backed by a $28M Series B investment! Benefit from structured mentorship and continuous upskilling opportunities. Work remotely from Manila, Philippines. Enjoy a competitive compensation package comprising a base salary (±600 EUR) plus a monthly performance bonus of up to 20%, based on productivity and customer satisfaction (CSAT). Working Hours:The working schedule features alternating long and short weeks as follows:Long weeks: Monday, Tuesday, Friday, Saturday, and Sunday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTShort weeks: Wednesday and Thursday, 9 PM - 9:30 AM CET / 4 AM - 4:30 PM PSTEach month, you will have 2 long weeks and 2 short weeks.The Challenge AheadAs a member of the Level 1 Customer Support team, you will be the go-to person for customers facing challenges. Your role involves diagnosing issues, identifying root causes, and providing clear and confident guidance.We seek individuals who are passionate problem solvers—those who can recognize patterns, dissect issues, and simplify technical concepts.This position is ideal for those who are naturally tech-savvy:Capable of basic computer troubleshootingComfortable navigating system settingsCurious about how things operateWilling to explore logs, connection tests, and edge casesNo prior VOIP experience is necessary; we will provide comprehensive training. What matters most are your logical thinking, curiosity, and problem-solving skills.What You’ll DoDeliver exceptional technical support via chat and emailInvestigate call flows, connectivity issues, audio quality challenges, device setups, and configuration errorsDiagnose VOIP-related concerns (latency, jitter, firewall behaviors, ISP issues, etc.)Analyze logs, replicate issues, and gather data for in-depth analysisManage a high volume of customer interactions with precision and attentionDocument troubleshooting procedures and contribute to our knowledge repositoryRepresent CloudTalk with empathy, clarity, and accountabilityWho We’re Looking For A Logical Thinker: You enjoy solving puzzles and articulating your thought process clearly. Tech-Savvy & Curious: You embrace system settings, connection tests, and exploring feature functionality—engineering skills are not required, but the ability to dig deep is essential. Problem Solver with Ownership: You measure your success by the problems you solve rather than ticket counts. You are proactive, responsible, and aim for accuracy. Strong Communicator: Proficient in English (C1 level); Spanish is a plus. Team Player Who Shares Knowledge: We value collaboration and sharing insights with the team.
About EucalyptusAt Eucalyptus, we are driven by a vision to ensure that good health lasts a lifetime. With over 1 billion individuals living with obesity globally, leading to preventable chronic diseases, our mission is to enhance long-term healthcare.Eucalyptus is the force behind Juniper, a leading weight management program that integrates GLP-1 medication with personalized nutrition, physical activity support, and care from a team of clinicians, including prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research demonstrates that our unique combination of clinical and behavioral strategies allows patients to achieve weight loss during their treatment with Juniper at rates up to four times greater than traditional approaches.Our Growth Journey:Achieved 130% year-over-year revenue growth while reducing cash burn by 90%, raising over $100 million from notable investors including BOND, NewView, Blackbird, and Airtree.Provided support to over 350,000 patients struggling with obesity across five markets.Acknowledged with a selective NICE endorsement to deliver services to the NHS.Customized our offerings for thousands of patients in Germany and Japan.
*Join Our Team as a Senior Pre-Sales Consultant (SaaS / Learning Tech)*Why You’ll Love This Role- Be part of a rapidly growing, well-funded global EdTech / Learning SaaS company.- Contribute significantly to scaling our market presence in the Philippines, with a direct influence on revenue growth and deal success.- Enjoy a high-visibility position working closely with Sales leadership and Global Pre-Sales teams.- Leverage the opportunity to transition from a country-focused role to a broader APAC scope.- Engage with complex enterprise deals and RFPs, moving beyond mere transactional sales support.- Benefit from a robust career trajectory in a company dedicated to product innovation and AI advancements.Key Responsibilities- Spearhead and manage pre-sales activities specifically for the Philippines market.- Collaborate with Sales teams to deliver effective solutioning, product demonstrations, proposals, and responses to RFPs/RFIs.- Act as a vital link between Sales, Product, and Implementation teams.- Analyze customer requirements and align them with the product’s unique value proposition.- Lead technical and functional discussions with clients, including stakeholders from HR, L&D, and IT.- Assist in making go/no-go decisions and crafting successful deal strategies.Essential Qualifications- Proven experience in Pre-Sales, Solution Consulting, or roles focused on RFP/Proposal management.- Background in B2B SaaS, preferably within HRTech, LMS/LXP, EdTech, or Enterprise SaaS sectors.- Exceptional communication skills, with the ability to articulate solutions to clients effectively.- Comfort in collaborating with Sales teams and engaging with customer-facing stakeholders.- Residing in the Philippines, with a strong grasp of the local market and language.- Demonstrated proactivity, hands-on approach, and ability to thrive in a fast-paced environment.Desirable Qualifications- Experience with Learning Tech, HR Tech, or L&D platforms.- Familiarity with enterprise or mid-market sales cycles.- Technical or techno-functional knowledge of SaaS products.- Previous experience with bidding portals, tenders, or structured RFPs.- Regional exposure within the APAC market.Company Culture- Join a collaborative, fast-paced, and execution-oriented environment.- Foster strong partnerships among Sales, Pre-Sales, Product, and Implementation teams.- Embrace values such as initiative, accountability, and clear communication.- Work closely with our Philippines Sales team.- Report directly to a Global Pre-Sales Leader.Work Arrangement- Based in BGC Manila, Philippines.- Hybrid work model with 1 day from home.
HelloFresh is looking for a Customer Care Specialist to join the Client-Facing Operations team in Manila. This role acts as the first point of contact for customers and represents the HelloFresh brand in every conversation. Key responsibilities Handle customer inquiries through various communication channels Resolve issues and answer questions with care and accuracy Support a positive experience for each customer Location This position is based in Manila, Philippines.
AvePoint
Role overview The B2B Outbound Sales Specialist at AvePoint in Manila focuses on building connections with potential business clients. The position involves introducing AvePoint’s SaaS products and solutions to organizations across different industries. Success in this role depends on effective lead generation, appointment setting, and developing relationships with decision-makers. What you will do Identify and contact prospective business clients Present AvePoint’s SaaS solutions in ways that fit each client’s needs Generate qualified leads and arrange appointments for the sales team Build and maintain relationships with key contacts in a range of sectors
Join Nagarro as a Hybrid QA Engineer, where you will be at the forefront of ensuring software quality and reliability. As an Associate Staff Engineer, you will work in a collaborative environment, leveraging your skills to enhance our testing processes and deliver exceptional products to our clients. This role offers an opportunity to grow your expertise while working alongside talented professionals in the engineering department.
MySigrid
ABOUT USAt MySigrid, we are revolutionizing the staffing industry with our innovative Remote Staffing Solutions. Our mission is to empower busy executives by providing the right personnel, cutting-edge platform, and streamlined processes, enabling them to delegate their daily tasks effectively. We strive to make executive support accessible for all and create job opportunities through technology rather than replacing them.Utilizing our proprietary Collaboration & Task Management Platform, MySigrid, we enhance productivity by collaboratively managing tasks, minimizing human error, and expediting workflows.YOUR ROLE AS AN HR GENERALISTWe are seeking a meticulous and proactive HR Generalist to assist with a diverse array of human resources and administrative responsibilities. The ideal candidate will be exceptionally organized, trustworthy, and adept at managing confidential information with the utmost professionalism. A robust background in payroll processing, document management, and administrative support is vital.Key Responsibilities:Payroll Management (Core Function)Prepare and execute monthly payroll, ensuring precision in attendance, deductions, benefits, and statutory contributions.Reconcile payroll records and resolve discrepancies in collaboration with the Finance team.Maintain and update payroll documentation, including salary changes, overtime records, incentive payouts, and other compensation-related items.Guarantee compliance with labor laws and statutory reporting obligations.Address employee payroll inquiries professionally and efficiently.Document Management & HR RecordsOrganize and secure employee files—digital and physical—ensuring accuracy and confidentiality.Prepare, update, and maintain HR documents such as contracts, memos, certificates, clearance forms, and onboarding/offboarding files.Oversee document routing, signature collection, and record archiving in compliance with company protocols.Assist in managing HR databases, trackers, and internal documentation for compliance and audit readiness.General HR AdministrationFacilitate the onboarding process, including pre-employment requirements, orientation scheduling, and account setups.Support offboarding processes, such as conducting exit interviews, monitoring clearances, and coordinating final pay.Manage HR communications, announcements, and employee inquiries.Coordinate schedules, meetings, and HR-related events as required.
Role Overview d2b-1 is hiring an Operations Lead to support agency operations in the marketing sector. This position is remote, based in Manila, Metro Manila, Philippines. What You Will Do Oversee daily operations across the agency to keep projects running smoothly Work with different teams to improve performance and workflow Identify ways to streamline processes for greater efficiency Support efforts to deliver strong client service and satisfaction Collaboration This role involves regular coordination with project teams and stakeholders to address operational needs and support agency goals.
Join our dynamic team at jobmobz1 as a Customer Service Bookkeeper in a fully remote role. In this position, you will be responsible for managing financial records, ensuring accuracy in bookkeeping, and providing exceptional customer service. Your expertise will play a crucial role in maintaining our financial integrity while assisting clients with their inquiries and needs.
SiteMinder
At SiteMinder, we recognize that the unique contributions of our employees are the cornerstone of our success. We are committed to fostering diverse teams that value and respect a multitude of voices, identities, backgrounds, experiences, and perspectives. Our inclusive culture allows employees to bring their authentic selves to work, ensuring a sense of pride in their contributions. It is through our differences that we continue to transform the landscape for our customers. Together, we achieve more!Who We Are...Since 2006, we have been at the forefront of technology innovation, creating a world-class hotel commerce platform that simplifies the online booking process for accommodation owners. Our mission is to empower hoteliers, helping them attract and secure more guests effortlessly. From charming boutique hotels to expansive chains, our platform supports a diverse array of accommodations including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and much more. Today, we proudly stand as the world’s leading open hotel commerce platform, serving over 50,000 hotels across 150+ countries, with more than 130 million reservations processed annually through SiteMinder’s technology.About the Bilingual Customer Solutions Analyst Role...As a vital member of our Technical Support team, you will serve as a crucial link for our 33,000+ customers, enabling them to maximize their use of our SaaS solutions. This role offers a dynamic and energetic work environment filled with diverse interactions across various departments. You will develop invaluable, transferable skills while using your experience, personality, and people skills to enhance customer loyalty and satisfaction.In this position, you will provide essential technical support and assistance to SiteMinder customers worldwide in both English and Spanish.As the initial point of contact, your role will be instrumental in upholding the SiteMinder brand while delivering effective solutions across our comprehensive product suite and services. Your primary focus will be on external customers globally, as well as supporting our internal teams and partners.Key Responsibilities...Foster strong relationships with customers by delivering outstanding technical and analytical support alongside exceptional customer service through various communication channels, including phone, email, and chat....
Join our dynamic engineering team as a Hybrid QA Engineer at Nagarro! We are seeking a talented and motivated individual to contribute to our innovative projects. In this role, you will be responsible for ensuring the quality and performance of our software products through rigorous testing and collaboration with development teams.
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Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.
