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Experience Level
Entry Level
Qualifications
Proficiency in technical support and operations. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Experience with technical systems and operations management.
About the job
PPRO is looking for an Associate Technical Operations Engineer based in Sao Paulo. This role supports the technical operations team and helps ensure systems run smoothly and services remain reliable.
Key responsibilities
Assist with monitoring and maintaining system functionality to keep operations stable.
Support troubleshooting efforts when technical issues occur, contributing to quick resolutions.
Collaborate with team members to uphold operational standards and maintain technical quality.
Location
This position is based in Sao Paulo.
About PPRO
PPRO is a leading provider of payment solutions, helping businesses navigate the complex world of online transactions. With a commitment to innovation and customer satisfaction, PPRO empowers companies to achieve their payment goals across the globe.
dLocal enables global enterprises to collect payments across 40 emerging markets. The platform supports leading brands in improving conversion rates and expanding payment reach. As both a payment processor and merchant of record, dLocal helps clients access some of the world’s fastest-growing regions. The team includes over 1000 people from more than 30 coun…
About Our Team: The Technical Support Engineering team at Axonius is integral to our customer success stories. We specialize in delivering expert guidance while resolving intricate technical issues efficiently. Our team thrives on collaboration and embraces a culture of innovation, always aiming for excellence in customer service and robust relationships. Operating in a global landscape, we are dedicated to continuous improvement and teamwork.Key Responsibilities:Serve as the primary contact for all assigned support tickets.Act as an escalation point for both the Technical Support and Technical Account Management teams.Analyze and troubleshoot incidents with a focus on achieving one-touch resolutions.Interpret customer inquiries regarding product usage and provide prompt, detailed responses.Document comprehensive escalation notes for issues requiring senior engineering intervention.Conduct routine follow-ups and manage tickets through email and our case management system.Maintain and enhance the internal and external knowledge bases.Engage with customers and internal teams about existing tickets and identify recurring issues.Provide constructive feedback to management for process and procedure enhancements.
PPRO is looking for an Associate Technical Operations Engineer based in Sao Paulo. This role supports the technical operations team and helps ensure systems run smoothly and services remain reliable. Key responsibilities Assist with monitoring and maintaining system functionality to keep operations stable. Support troubleshooting efforts when technical issues occur, contributing to quick resolutions. Collaborate with team members to uphold operational standards and maintain technical quality. Location This position is based in Sao Paulo.
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Full-time|On-site|Sao Paulo, Brazil; Austin, Texas; Argentina, Dublin, Ireland
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ABOUT USLaunch Potato is a thriving digital media powerhouse that attracts over 30 million visitors monthly through popular brands like FinanceBuzz, All About Cookies, and OnlyInYourState.As the Discovery and Conversion Company, we aim to link consumers with top brands through innovative, data-driven content and advanced technology.With our headquarters in South Florida and a remote-first culture spanning over 15 countries, we've cultivated a high-performance environment where speed, ownership, and measurable impact are key to our success.WHY JOIN US?At Launch Potato, you can fast-track your career by taking charge of outcomes, acting swiftly, and making a significant impact alongside a global team of achievers.
