Associate Technical Support Engineer

TaniumTokyo, Japan (Hybrid)

Hybrid Full-time

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Experience Level

Experience

Qualifications

We Seek Individuals Who Have:Education:Associate's degree or equivalent experience requiredBS degree in Computer Science, Management Information Systems, or similar fields is advantageousExperience and Skills:Essential Qualifications:3+ years of experience with solid technical skills in areas such as networking, security, operations, scripting, or programmingCapability to quickly learn new technologies and tools

About the job

Japanese fluency is required for this position.

About the Role:

At Tanium, our Technical Support Engineers play a crucial role in ensuring customer satisfaction by swiftly resolving technical challenges and addressing inquiries. Our team operates both reactively and proactively, enhancing the overall experience for our enterprise clients using Tanium's solutions. This role reports to a Support Manager.

As a Support Engineer, you'll continuously enhance your technical skills, ranging from scripting to debugging, while actively engaging in problem-solving.

Your Responsibilities:

Assist customers by:
- Managing incoming support requests
- Resolving customer support issues
- Collaborating with fellow Support Engineers on their cases
- Responding to inquiries on the Tanium community platform
Enhance customer experience by:
- Documenting best practices
- Tracking activities, documenting root causes, and reporting findings
- Acting as a technical subject matter expert, primarily focused on testing and troubleshooting
- Testing Tanium and providing constructive feedback to engineering teams to improve customer experience

About Tanium

Tanium is a leading provider of endpoint management and security solutions, helping organizations gain real-time visibility and control over their IT assets. With a commitment to customer satisfaction, Tanium empowers enterprises to manage their systems efficiently and securely.

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