About the job
The Customer Experience (CX) team at CapTech is on the lookout for an innovative Associate UX Director / Lead Product Designer with a proven history of crafting sophisticated digital brand experiences that are not only intuitive but also impactful and accessible.
In this pivotal role, you will influence user behavior and enhance brand-to-customer relationships by guiding the seamless delivery of engaging digital products and services. Collaboration will be key as you work alongside project managers, user researchers, UX/UI designers, content strategists, and developers to bring holistic digital experiences to fruition.
While your primary focus will be on hands-on client delivery, you will also have the opportunity to lead engagement teams and mentor junior talent. Your leadership capabilities will foster client relationships and drive account growth, while inspiring the next generation of design leaders and expanding our practice.
This role is ideal for you if:
- You possess a robust understanding of product strategy, heuristic analysis, information architecture, user research, user interface design, wireframing, prototyping, and usability testing.
- You are a strategic thinker capable of transforming business goals and user needs into insightful design solutions.
- Your exceptional creative insight and drive enable you to deliver projects from research to implementation in partnership with diverse teams and clients.
- You value diverse ideas and deliver persuasive client presentations with confidence, embodying a servant leadership approach.
- You thrive in tackling enterprise-scale challenges, inspiring and motivating teams of researchers and designers to create compelling, multi-channel digital solutions.
- You excel in a fast-paced environment, consistently driving client growth and delivering high-quality results independently.
Your responsibilities will include:
- Leading the development of personas, customer journey maps, wireframes, responsive visual designs, and interactive prototypes based on interaction design and usability best practices.
- Managing project teams to mentor junior creatives, nurturing their talents, and enhancing the overall quality of client deliverables.
- Presenting design concepts and rationales clearly and compellingly to clients and internal teams.
- Creating clean, informative presentations that effectively communicate the rationale behind your designs.
- Providing insightful and constructive feedback on design aspects, including interactions, information architecture, content, layout, and alignment with overall goals and brand.
- Conducting competitive assessments and providing innovative alternatives while staying abreast of design and technology trends.
