Astrology Support Agent

BrainstackRemote job

Remote Full-time

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Experience Level

Experience

Qualifications

Fluent in English (B2/Advanced);Strong communication skills;Excellent time management and task prioritization;Experience in Customer Care/Support;Experience with billing and payment systems is a plus.

About the job

Hello! We are Brainstack, a leading multi-product IT company based in Ukraine.

If you are seeking a realm of opportunities for continuous growth and thrive on starry challenges, then you have come to the right place. Here, you will encounter challenges that will help realize your ambitions, create profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won’t leave you alone with your challenges.

Our portfolio includes mobile and web applications and services with millions of users, covering various niches: Health & Wellness, Mental Health, Astrology, AI, Utilities, and Parental Control. We are also developing our own R&D center.

We are currently looking for a Support Agent specializing in the Astrology niche.

What Awaits You:
→ Work in a dynamic environment with diverse tasks;
→ Transparent and structured onboarding with team support at every stage;
→ Numerous opportunities for career advancement within the company.

About You:

Fluent in English (B2/Advanced);
Excellent communication skills;
Strong time management and task prioritization abilities;
Experience in Customer Care / Support;
Experience with billing and payment systems will be an advantage.

Your Responsibilities:

Respond to customer email inquiries and assist in resolving technical and billing issues;
Process refunds according to established workflows and customer requests;
Work with preventive systems (fraud alerts, RDR, etc.);
Adhere to SLA and internal service quality standards;
Analyze customer inquiries, identify common issues, and communicate findings to management;
Achieve established team KPIs and maintain high-quality service;
Perform related tasks within the support team.

Willingness to work on a changing schedule, including morning, daytime, and evening shifts (*evening shifts until 00:00/02:00).

Your Path to the Position:

[HR Interview > Technical Interview > Test Task > Job Offer]

To focus on important matters and maximize your potential, having comfortable working conditions is crucial. Therefore, we have taken care of everything: from growth opportunities to elements that simply make daily work more comfortable.

To Grow:

We support your ambitions and desire for new experiences:

About Brainstack

Brainstack is a dynamic Ukrainian multi-product IT company focused on delivering innovative solutions across various sectors, including Health & Wellness, Mental Health, Astrology, AI, and more. With a commitment to supporting team growth and development, Brainstack offers a collaborative environment that fosters creativity and ambition.

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Join the dynamic team at JYSK as a Sales Consultant at our shopping center in Kyiv! We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and helping our customers find the perfect products for their homes.As a Sales Consultant, you will be responsible for:Engaging with customers to understand their needs and provide tailored solutions.Ensuring the store is well-stocked and visually appealing.Processing transactions accurately and efficiently.Participating in team meetings and training sessions to improve product knowledge and sales techniques.

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