Audio/Visual and Unified Communications Specialist

SMXSan Diego, CA

Hybrid Full-time $68K/yr - $95K/yr

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Experience Level

Experience

Qualifications

Qualifications:Strong background in IT troubleshooting and customer service. Expertise in Audio/Visual systems and Avaya telephony. Proficient in managing on-site installations and troubleshooting complex technical issues. Ability to provide Tier 1/2 support effectively. Must possess a DoD secret security clearance (U. S. citizenship required).

About the job

The perfect candidate will be a proactive problem-solver, adept at managing on-site installations, diagnosing complex A/V and UC issues in conference room settings, and delivering outstanding Tier 1/2 support to end-users through our ticketing system. You will be vital in maintaining the operational integrity of essential communication and collaboration infrastructure.

This role necessitates a DoD secret security clearance, which requires U. S. citizenship for work on DoD contracts.

Application Deadline: April 13, 2026

Key Responsibilities:

Unified Communications Support:

Administer, maintain, and troubleshoot the Avaya Communication Manager (CM10) environment.
Perform station administration, including the creation, modification, and deletion of user extensions, voicemail boxes, and call-routing configurations (VDNs, Vectors).
Diagnose and resolve issues related to VoIP endpoints, SIP trunking, and call quality.
Assist users with telephony features and voicemail functionality.
Remove and/or block calls that are not permitted by the U. S. Navy.

A/V & VTC Support:

Design, install, configure, and support A/V equipment in conference rooms, including displays, projectors, microphones, speakers, and control systems (e.g., Crestron, AMX).
Gather customer requirements, develop designs, and present these designs to customers.
Manage and troubleshoot Video Teleconferencing (VTC) systems (e.g., Poly, Cisco, Teams Rooms).
Provide pre-meeting setup and in-meeting technical support for high-priority executive events.
Conduct routine maintenance and firmware updates on A/V hardware.

Field & Help Desk Support:

Act as a primary contact for end-user technical support for both A/V and UC systems, responding to service tickets and ensuring timely resolutions.

About SMX

SMX is a leading technology solutions provider dedicated to delivering innovative services and support to the Department of Defense and other federal agencies. With a commitment to excellence and a focus on customer satisfaction, SMX empowers its employees to thrive in a collaborative environment.

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