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Audio-Visual Service Engineer

DVI SolutionsManila, Metro Manila, Philippines
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications and Skills:Diploma or Bachelor's Degree in Electronics, Electrical Engineering, or a related technical discipline. Minimum of 2 years of experience in the installation, servicing, or technical support of AV systems. In-depth knowledge of AV technologies including video conferencing, audio systems, and control systems (e.g., Crestron, Extron, AMX) along with basic networking skills. Strong analytical and problem-solving abilities with a keen attention to detail. Exceptional communication and customer service skills. Capable of working independently and willing to travel to client sites as necessary. Familiarity with platforms such as Microsoft Teams, Zoom, or similar is advantageous.

About the job

Established in 2002, DVI Solutions has emerged as a premier provider of innovative audio-visual systems that enhance communication and collaboration among our clients. We operate across multiple countries including Singapore, Thailand, Shanghai, Hong Kong, Vietnam, India, Malaysia, and Indonesia, serving a diverse clientele that spans corporations, government entities, educational institutions, retail businesses, and hospitality sectors.

Role Summary:

We seek a talented and committed Audio-Visual Service Engineer to join our dynamic team in the Philippines. In this pivotal role, you will oversee the installation, maintenance, troubleshooting, and technical support of audio-visual (AV) systems at client locations. Collaborating closely with project teams and clients, you will ensure that all systems operate smoothly and adhere to the highest quality benchmarks.

Key Responsibilities:

  • Install, test, and commission AV equipment and systems including projectors, video conferencing solutions, audio processors, and control systems.
  • Execute regular preventive and corrective maintenance on AV systems.
  • Diagnose and resolve hardware and software challenges, both on-site and remotely.
  • Deliver technical support and training to clients regarding AV system operations.
  • Engage with project and sales teams to accurately understand customer needs and provide effective solutions.
  • Document service reports, maintenance logs, and client feedback meticulously.
  • Stay informed about the latest AV technology trends and product developments.

About DVI Solutions

DVI Solutions stands as a leader in the audio-visual industry, dedicated to providing cutting-edge AV setups that elevate communication and collaboration for clients worldwide. With our extensive presence in Asia and a diverse portfolio of satisfied customers, we pride ourselves on delivering exceptional service and innovative solutions.

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