NeuraFlash, Part of Accenture logoNeuraFlash, Part of Accenture logo

AWS Solution Architect

Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience as an AWS Solution Architect or similar role. In-depth knowledge of AWS services and architecture. Strong understanding of contact center technologies and frameworks. Excellent problem-solving and analytical skills. Ability to communicate complex technical information to non-technical stakeholders effectively. Experience in leading and mentoring technical teams. Strong project management skills.

About the job

NeuraFlash, Part of Accenture, specializes in AI-powered business solutions and advanced technology integrations. The team works with platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce, aiming to streamline workflows and elevate customer experiences. Their expertise covers conversational AI, predictive analytics, and tailored strategies that help organizations adapt to evolving digital needs.

As Salesforce’s exclusive partner for the Agentforce private beta and a leader in generative AI and AI agents, NeuraFlash brings together professionals who collaborate on projects that push technical boundaries. Work may include developing AI bots, refining business processes, or implementing the latest in generative AI.

Role overview

This remote AWS Solution Architect position is based in Colombia and centers on designing and implementing Amazon Connect solutions for clients. The role involves working closely with customers and technical teams to deliver successful cloud deployments and achieve measurable business results.

Main responsibilities

  • Design and implement Amazon Connect solutions that support customer goals.
  • Conduct technology assessments and audits to evaluate migration to AWS Connect, focusing on return on investment and agent productivity.
  • Facilitate business process evaluations to identify operational requirements and customer needs.
  • Educate clients about AWS advantages and lead architectural discussions for successful cloud deployments.
  • Lead customer discovery sessions, help develop project ROI, and deliver presentations to estimate outcomes.
  • Translate customer requirements into contact center designs using AWS services and established best practices.
  • Oversee and mentor technical teams, ensuring solutions on Salesforce and AWS Cloud meet timelines, budgets, and quality standards.

About NeuraFlash, Part of Accenture

NeuraFlash, part of Accenture, is a leading innovator in AI and cloud solutions that enhances business capabilities and customer experiences through intelligent technology integration. We are committed to shaping the future of generative AI and AI solutions, ensuring our clients stay ahead in an ever-evolving digital landscape.

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