About the job
NeuraFlash, Part of Accenture, specializes in AI-powered business solutions and advanced technology integrations. The team works with platforms such as Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce, aiming to streamline workflows and elevate customer experiences. Their expertise covers conversational AI, predictive analytics, and tailored strategies that help organizations adapt to evolving digital needs.
As Salesforce’s exclusive partner for the Agentforce private beta and a leader in generative AI and AI agents, NeuraFlash brings together professionals who collaborate on projects that push technical boundaries. Work may include developing AI bots, refining business processes, or implementing the latest in generative AI.
Role overview
This remote AWS Solution Architect position is based in Colombia and centers on designing and implementing Amazon Connect solutions for clients. The role involves working closely with customers and technical teams to deliver successful cloud deployments and achieve measurable business results.
Main responsibilities
- Design and implement Amazon Connect solutions that support customer goals.
- Conduct technology assessments and audits to evaluate migration to AWS Connect, focusing on return on investment and agent productivity.
- Facilitate business process evaluations to identify operational requirements and customer needs.
- Educate clients about AWS advantages and lead architectural discussions for successful cloud deployments.
- Lead customer discovery sessions, help develop project ROI, and deliver presentations to estimate outcomes.
- Translate customer requirements into contact center designs using AWS services and established best practices.
- Oversee and mentor technical teams, ensuring solutions on Salesforce and AWS Cloud meet timelines, budgets, and quality standards.
