B2B Key Account Manager

DocplannerBogotá

On-site Full-time

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Experience Level

Experience

Qualifications

Minimum of 3 years of experience as a Key Account Manager, Customer Success Manager, or Account Manager. Proven experience working with B2B clients. Experience in managing strategic accounts. Proficient in objection handling, negotiation, and customer retention. Familiarity with CRM systems and customer metrics analysis. Background in consultative sales.

About the job

Key Responsibilities:

Lead the onboarding process for clinics adopting our artificial intelligence product and other expansion offerings.
Ensure proper implementation and configuration of essential functionalities.
Monitor the usage and engagement of tools within the clinics.
Analyze the utilization of scheduling, automation, and features of the implemented products.
Design strategies to enhance adoption and engagement among clinic staff.
Identify cross-selling opportunities within assigned clinics.
Develop consultative proposals that align platform usage with business outcomes for the clinics.
Recognize early warning signs of risk in product usage.
Design and execute churn prevention strategies.
Build strong relationships with key stakeholders within the clinics, including administrators, medical directors, and coordinators.

About Docplanner

Docplanner is the leading platform globally that connects healthcare specialists with patients through our website and applications. We are a SaaS company dedicated to digitalizing the healthcare sector, making the health experience more human-centered.

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