B2B SaaS Implementation & Customer Success Specialist | Mining/FIFO Operations

JobgetherSlovenia

Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, implementation, or related roles within the B2B SaaS sector. Strong problem-solving skills and an ability to navigate complex operational challenges. Excellent interpersonal and communication skills to effectively engage with diverse stakeholders. Ability to work independently and as part of a collaborative team. Experience in the mining, energy, or construction industries is a plus. Willingness to travel internationally as needed.

About the job

Key Responsibilities

Lead software implementation projects for clients managing workforce accommodation and transportation.
Configure systems to match each client’s requirements and address operational issues as they come up.
Train end users and stakeholders from logistics, finance, IT, and operations teams to ensure smooth adoption.
Create and maintain strategies that help clients realize ongoing value from the platform.
Collaborate with internal teams to share client feedback and improve best practices.
Work directly with clients to understand complex workflows and help them optimize use of the software.

Who Succeeds in This Role

People who like both planning and hands-on project delivery.
Those comfortable working across departments and industries.
Individuals who build strong client relationships and enjoy solving operational problems.

Work Environment

Remote-first position based in Slovenia.
Some international travel to meet clients and internal teams.
Opportunity to help shape internal processes and best practices as the company grows.

About Jobgether

Jobgether is a forward-thinking company dedicated to connecting talent with innovative opportunities. We pride ourselves on fostering a supportive and inclusive work environment where professionals can thrive and make meaningful contributions to their industries.

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