About the job
TOCA Social is the world's premier venue that seamlessly combines dining and entertainment centered around football, offering a unique experience that redefines the game. With successful locations already established in London and Birmingham, we are excited to expand further with new openings in Dallas, Monterrey, Guatemala, and Paris.
At TOCA Social, our motto is simple: Everybody Plays. You don't need to be a football enthusiast to join our team; we are looking for dynamic, engaged, and enthusiastic individuals who are eager to create unforgettable moments for our guests and foster a true sense of collective adventure within their teams.
ABOUT THE POSITION:
This role is based in Paris (La Défense) and reports directly to the General Manager.
At TOCA Social, we believe that exceptional customer experiences stem from the well-being of our teams. We seek candidates with backgrounds in hospitality or competitive socializing, who are ready to contribute to memorable experiences and embody the spirit of our “51%” culture: human leadership, teamwork, exemplary service, and a commitment to excellence.
KEY RESPONSIBILITIES:
- Recruit, train, and develop a high-performing bar and service team.
- Manage the team on-site: define and monitor schedules, provide training and support.
- Foster motivation and team cohesion by creating a positive social environment.
- Oversee comprehensive stock and cellar management: ordering, replenishment, stock levels, and inventory.
- Contribute to bar menu development and the creation of cocktails and beverages.
- Ensure compliance with regulations and maintain the venue's standards (hygiene, guest comfort, team professionalism).
- Guarantee that each team member can deliver a high-level customer experience.
- Participate in overall site operations and collaborate with management to ensure optimal team organization, anticipating operational needs, and supporting other departments.
- Handle situations with calmness and empathy, placing customer satisfaction at the forefront of decision-making.
