About the job
Benefits Operations Analyst
Location: Remote
Type: Full-time, Permanent
Reports to: Benefits Operations Lead
Join our dynamic team at Kota, where we are revolutionizing insurance and retirement benefits for today's workforce. As a Benefits Operations Analyst, you will be integral to enhancing the delivery of benefits through our innovative Kota Platform and Kota Embed solutions.
Founded in 2022, Kota has quickly established itself as a leader in the industry, partnering with forward-thinking companies across Europe including Carwow, Tines, Zoe, and Remote. Backed by over €20M in funding from top investors such as EQT Ventures and Eurazeo, our mission is to make benefits more accessible and valued globally.
In this role, you'll have the chance to work in a fast-paced environment with a global reach, making significant contributions to our growth and customer satisfaction. Embrace this exciting opportunity to be part of a rapidly scaling company!
Standard working hours are from 5 AM to 2 PM GMT, allowing for a flexible remote work environment.
Key Responsibilities:
- Manage new business administration: Oversee the setup of new employer schemes and facilitate seamless application processing among employers, employees, and insurance providers while maintaining our CRM.
- Support scheme renewals: Collaborate closely with employers and insurance providers to refine processes and enhance the customer experience.
- Administer policy events: Handle policy changes such as joiners, leavers, dependents, cancellations, and amendments, coordinating with internal teams and providers.
- Provide customer support: Act as the first point of contact for benefit and policy-related inquiries, ensuring effective issue resolution and liaising with insurers and providers.
