About the job
Morgan & Morgan is dedicated to representing individuals in disputes with insurance companies, corporations, and unsafe products. With a nationwide presence and a large team, the firm focuses on advocating for clients across the United States.
Role overview
The Bilingual Case Manager (English & Spanish) supports both attorneys and clients from the Bradenton, Florida office. This position requires strong organizational skills, careful attention to detail, and the ability to manage a diverse caseload. Empathy and a client-focused mindset are important for success in this role.
Main responsibilities
- Communicate daily with clients and potential clients in English and Spanish, both by phone and in person.
- Request and track medical records from providers, maintaining regular contact with clients and healthcare professionals during treatment.
- Collect documents to support injury and liability claims.
- Coordinate with insurance carriers and healthcare providers to obtain records and account balances.
- Work with team members to manage case files and complete support tasks.
- Keep case files organized and current.
- Prepare and present case summaries, interacting with attorneys as needed.
- Draft detailed demands and gather supporting documentation for submission to carriers, under attorney supervision.
- Oversee case files from intake through closure, following attorney direction.
- Assist with other duties as assigned to meet business needs.
