Bilingual Client Support Specialist – Japanese

OptroUnited States

Remote Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Proven experience in customer support or a related field. Exceptional problem-solving skills and a proactive approach to client service. Strong communication skills, both verbal and written, in Japanese and English. Familiarity with technical support processes and tools. Ability to work collaboratively in a fast-paced environment.

About the job

About Us

At Optro, we are at the forefront of audit, risk management, ESG, and InfoSec solutions, boasting over $300 million in annual recurring revenue and a consistent growth trajectory. More than half of the Fortune 500, including seven of the Fortune 10, rely on our award-winning technology to enhance their operational clarity and agility. Our reputation is validated by our top ratings on G2.com and Gartner Peer Insights.

We foster a culture of innovation and collaboration, continually exploring new ways to support our clients and positively impact our communities. This commitment has earned us recognition as one of the 500 fastest-growing tech companies in North America for seven consecutive years, as ranked by Deloitte.

Why Join Us?

Are you passionate about solving problems and delivering exceptional customer service? We are seeking a Client Support Specialist to advance Optro’s mission of becoming the premier global platform for connected risk. In this pivotal role, you will be the key point of contact for clients, assisting them with technical challenges and ensuring a seamless experience with our platform.

Key Responsibilities

Troubleshoot Client Issues: Address client inquiries regarding product functionality and provide technical support through email, live chat, and video sessions.
Product Expertise: Gain comprehensive knowledge of our platform to offer effective guidance on features and functionalities.
Cross-Team Collaboration: Partner with engineering and product teams to escalate issues and relay valuable client feedback for product enhancement.
Utilize Advanced Tools: Leverage cutting-edge AI tools and internal resources to efficiently draft responses, summarize client tickets, and identify core issues.
Client Advocacy: Monitor client feedback for trends and proactively suggest improvements to enhance the user experience.

Language Proficiency: C1 or Advanced level fluency in both Japanese and English is essential.

About Optro

Optro is a leading provider of audit, risk, ESG, and InfoSec solutions with a robust technology platform that serves some of the largest companies in the world. Our commitment to innovation and client satisfaction distinguishes us in the marketplace.

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Bilingual Client Support Specialist – Japanese

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About UsAt Optro, we are at the forefront of audit, risk management, ESG, and InfoSec solutions, boasting over $300 million in annual recurring revenue and a consistent growth trajectory. More than half of the Fortune 500, including seven of the Fortune 10, rely on our award-winning technology to enhance their operational clarity and agility. Our reputation …

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