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Experience Level
Entry Level
Qualifications
Fluency in German (B2/C1 level) is requiredStrong communication and problem-solving skillsAble to work independently and as part of a teamPrevious experience in customer service is a plusWillingness to participate in training and development opportunities
About the job
Join our dynamic team as a Bilingual Customer Service Advisor, specializing in German language support. This is an exciting opportunity for individuals who are passionate about delivering high-quality customer service.
As a Customer Service Advisor, you will be the first point of contact for customers, assisting them via phone, email, and chat with their inquiries. Your role will involve providing timely and effective solutions, documenting case resolutions, and managing the lifecycle of each case while escalating priority issues as needed.
The ideal candidate will thrive in both independent and collaborative environments. Strong communication skills will be essential for engaging effectively with both internal teams and external clients, while consistently meeting quality and performance metrics.
Your dedication to customer satisfaction and adherence to Key Result Areas (KRAs) will significantly contribute to your success in this position. You will also participate in continuous training and undertake various tasks aimed at enhancing client service and improving KPIs.
About tsmg
At tsmg, we pride ourselves on providing exceptional customer service across various sectors. Our team is dedicated to fostering a supportive and engaging work environment that encourages professional growth.
Psicro seeks a Full Stack Developer in Riga to create web applications and services that incorporate artificial intelligence. The role involves hands-on development work and frequent collaboration with colleagues from various backgrounds. Role overview This position centers on building digital products that use AI to enhance user experiences. The work includ…
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Join our innovative team at GoCardless as a Junior Developer. In this role, you will assist in developing and maintaining cutting-edge software solutions that simplify payment processes for businesses around the world. You will work closely with experienced developers and contribute to exciting projects that enhance user experience.
Join Mercier Consultancy MD as a Polish-Speaking Customer Service Representative and be part of a premier Payment Solutions Provider with an opportunity to work remotely from Greece. This role is ideal for individuals who excel in customer-centric environments and are eager to make a significant impact in the vibrant financial technology industry. You will guide customers through payment solutions and services while delivering exceptional support in Polish.Key Responsibilities Manage customer inquiries regarding payment processing, account management, and technical issues through phone, email, and chat in Polish. Deliver clear and precise information about payment solutions, product features, and troubleshooting tactics. Assist customers with transaction inquiries, disputes, and account-related questions. Efficiently resolve customer complaints and technical challenges, ensuring high levels of customer satisfaction. Thoroughly document all customer interactions in the CRM system for effective follow-up. Work with technical teams to guarantee prompt resolution of customer issues. Stay updated on industry trends and advancements in payment solutions to provide knowledgeable assistance.
At Welo Data, a proud part of Welocalize, we are redefining the landscape of artificial intelligence through a global network of over 500,000 contributors. Our mission is to provide high-quality, ethically sourced data that empowers the world's most sophisticated AI systems. Operating across more than 100 countries, we believe in creating a more intelligent and human-centric AI.Our motto, 'Limitless AI. Limitless You.', reflects our commitment to fostering growth and opportunity within our diverse community. We enable individuals to contribute in meaningful ways while maintaining the flexibility to work on their terms.Are you passionate about technology and detail-oriented? Join our community of linguists, language lovers, and culturally aware contributors dedicated to shaping safer and smarter AI solutions. As a member of our talent community, you will have priority access to flexible, remote projects involving annotation, evaluation, and prompt creation—all tailored to your unique skills and availability. Please note: This is not an active job opening. By applying, you will join our global contributor network, and we will reach out to you when a project matches your skills and schedule with details on scope, timeline, and compensation. Key Qualifications- Native or near-native proficiency in Latvian- Must reside in Latvia- Proficient in English- Comfortable using digital tools- Highly detail-oriented and inquisitive Why Collaborate with Us? Enjoy unparalleled flexibility—work when and where you choose, with opportunities for personal growth. Contribute to the evolution of smarter, more inclusive AI. Become part of a supportive global community. Project Overview:Welo Data's projects vary widely in scope and complexity, each contributing to the development of more accurate, inclusive, and human-centered AI. Depending on your expertise, you might: Annotate or label textual, visual, or audio data to train AI systems. Evaluate search results, advertisements, or chatbot interactions for quality and relevance. Develop and test prompts to enhance large language models (LLMs). Ensure content accuracy across cultural, linguistic, and industry-specific domains.
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BI Visualization: Design and oversee dynamic dashboards utilizing QuickSuite to provide actionable insights.Data Transformation: Transform intricate financial datasets into structured tabular formats using Python (emphasizing Object-Oriented Programming) and SQL.Ensure Accuracy: Collaborate with finance teams to validate the relevance and accuracy of data.Documentation: Keep detailed technical specifications for data pipelines and models to ensure clarity and consistency.
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Join our dynamic team as a Bilingual Customer Service Advisor, specializing in German language support. This is an exciting opportunity for individuals who are passionate about delivering high-quality customer service.As a Customer Service Advisor, you will be the first point of contact for customers, assisting them via phone, email, and chat with their inquiries. Your role will involve providing timely and effective solutions, documenting case resolutions, and managing the lifecycle of each case while escalating priority issues as needed.The ideal candidate will thrive in both independent and collaborative environments. Strong communication skills will be essential for engaging effectively with both internal teams and external clients, while consistently meeting quality and performance metrics.Your dedication to customer satisfaction and adherence to Key Result Areas (KRAs) will significantly contribute to your success in this position. You will also participate in continuous training and undertake various tasks aimed at enhancing client service and improving KPIs.
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Customer Support Operations SpecialistRiga, LatviaAbout YouYou are a problem-solver with a passion for creating innovative solutions. When you encounter a new idea, you immerse yourself in learning every detail and swiftly apply your knowledge to address challenges. You thrive on tackling significant obstacles directly, taking ownership of processes and outcomes. Helping others excites you, and you derive energy from collaborating with intelligent colleagues to navigate complex issues. Achieving milestones drives you, and you recognize that rapid iteration and immediate customer feedback are essential for developing groundbreaking software. As a night owl, you are prepared for your next exciting chapter.About UsAt Levelpath, we are on a bold mission to transform the procurement software industry, striving to make it not just functional, but truly delightful. Founded in 2022, Levelpath is an AI-powered mobile-first platform designed to solve real problems and foster growth. With a rapidly expanding procurement market valued at $11.5 billion, our experienced founding team possesses a proven track record in building successful businesses and is supported by visionary Silicon Valley venture capital firms. Our commitment is to deliver exceptional user experiences to all stakeholders, ensuring that enterprises of any size can operate more efficiently, securely, and transparently.Join Us as a Pathbreaker!We are seeking a Customer Support Operations Specialist to join our team in Riga. Reporting to the Product team based in San Francisco, you will have a front-row seat to the journey of scaling a successful product from its inception. You will play a vital role in building strong relationships with our customers and users, advocating for their needs to enhance our platform continually.We are establishing a world-class support team dedicated to assisting our customers and guiding them back on track when challenges arise. This is a fulfilling opportunity to make a significant impact and contribute to building a remarkable support structure alongside a leadership team that is deeply passionate about transforming the procurement landscape.This is an in-office position, conveniently located in the Jaunā Teika district of Riga, near public transportation. Although we are a startup, we offer benefits comparable to those of more established companies.
Join GoCardless: Where Innovation Meets Payment SolutionsAt GoCardless, we are revolutionizing the way businesses manage payments. As a globally recognized bank payment platform, we empower over 100,000 businesses, from dynamic start-ups to established names, to effortlessly collect and send payments through direct debit, real-time solutions, and cutting-edge open banking.Our platform processes an impressive US$130bn+ in payments each year, spanning 30+ countries. We simplify the collection of both recurring and one-off payments, eliminating the hassle of chasing payments while minimizing costs. Leveraging AI-driven technology, we enhance payment success rates and combat fraud, helping our customers make swift, informed financial decisions with access to over 2,500 banking partners.Headquartered in the UK with offices in London and Leeds, we have expanded our reach to locations in Australia, France, Ireland, Latvia, Portugal, and the United States.At GoCardless, we prioritize your support! Our hiring process is designed to be inclusive and accessible. If you require additional assistance or adjustments, please connect with your Talent Partner — we are here to assist you!If this role excites you, we encourage you to apply!Your RoleData is at the heart of our mission, driving our capability to deliver intelligent, high-value payment solutions. As the Data Science Manager on our Payment Intelligence team, you will collaborate with Software Engineers, Product Managers, and Designers to transform visionary ideas into impactful solutions. You will oversee the complete lifecycle of our algorithms, from conception to production, ensuring they effectively power our global payment network.Our technology stack is anchored in Google Cloud Platform and Vertex AI, creating an environment ripe for innovation. Our Data Scientists harness the power of Python, SQL, and BigQuery to build and deploy scalable, high-performance models.What You Will DoLead and mentor a talented team of Data Scientists, fostering a culture of technical excellence and supporting their career growth.Supervise the development and optimization of algorithms that enhance payment solutions and mitigate fraud.Collaborate cross-functionally to integrate data-driven insights into product offerings.
