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Experience Level
Experience
Qualifications
QualificationsEducation & ExperienceBachelor’s degree in Business Administration, Communication, or a related field is preferred. Minimum of 1–2 years of experience in customer service (call center, retail, or corporate support). Skills & CompetenciesLanguage Proficiency: Native or near-native fluency in Mandarin and Cantonese with excellent spoken and written English communication skills. Exceptional interpersonal skills coupled with strong problem-solving abilities. Ability to thrive in a fast-paced environment, managing multiple tasks efficiently. Familiarity with Microsoft Office and CRM tools (e.g., Salesforce, Zendesk). Cultural sensitivity and adaptability in dealing with diverse clientele.
About the job
Job Description: Bilingual Customer Service Representative (English-Mandarin/Cantonese)
Position Overview
Join our dynamic team at remote-va as a Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese. This pivotal role is designed for individuals who are passionate about providing outstanding customer support through various channels, including phone, email, and chat. You will be the key to ensuring seamless communication and delivering exceptional solutions that elevate customer satisfaction.
Key Responsibilities
Manage both inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
Deliver precise information about our products, services, and policies.
Address customer complaints and issues with empathy and professionalism in a timely manner.
Document all customer interactions thoroughly and maintain accurate records within CRM systems.
Work collaboratively with internal teams to escalate and resolve complex customer cases.
Achieve performance metrics, including response time, resolution rate, and customer satisfaction scores.
Assist in translating customer communications and support documentation as required.
Uphold compliance with company policies, data privacy regulations, and ethical standards.
About remote-va
Remote-va is a forward-thinking company dedicated to providing exceptional remote services and support. We pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to excel.
📝 Job Description: Bilingual Customer Service Representative (English-Mandarin/Cantonese)Position OverviewJoin our dynamic team at remote-va as a Bilingual Customer Service Representative fluent in English, Mandarin, and Cantonese. This pivotal role is designed for individuals who are passionate about providing outstanding customer support through various c…
Job Description: Bilingual Customer Service RepresentativePosition OverviewJoin our dynamic team as a Bilingual Customer Service Representative. We are looking for an enthusiastic individual fluent in English, Mandarin, and Cantonese to deliver outstanding customer support through various channels including phone, email, and chat. Your role will be pivotal in ensuring seamless communication and fostering customer satisfaction.Key Responsibilities Manage inbound and outbound inquiries in English, Mandarin, and Cantonese. Deliver precise information regarding our products, services, and policies. Address and resolve customer complaints with empathy and professionalism. Maintain detailed records of customer interactions in our CRM systems. Work collaboratively with internal teams to escalate and solve complex issues. Achieve performance goals, including response times and customer satisfaction ratings. Assist with the translation of customer communications and support materials as required. Uphold company policies, data privacy, and ethical standards.
Join our dynamic Earn at Home Panelist Program as a Part-Time Customer Service Representative! This is a genuine opportunity for individuals who are passionate about sharing their opinions on products, services, and trends in today's marketplace. As a team member, you will engage in various tasks including online data entry, responding to emails, writing reviews, participating in surveys, and other online activities. This remote position allows you to help shape the market and influence new products before they hit the shelves.As part of our team, you will enjoy a flexible work schedule and the chance to preview products before their public release, as well as participate in testing them online.
Are you ready to kickstart your career in a dynamic commercial role? Do you aspire to make an immediate impact while following a well-defined career trajectory? If so, our Associate Program at AlphaSights is the perfect opportunity for you.We are seeking a bilingual (English/Japanese) Client Service Associate to be part of our prestigious global mobility program. This exceptional opportunity enables you to launch your career across two of AlphaSights’ premier locations:Phase 1: Hong Kong (6–14 months): Gain valuable experience at our Hong Kong office through in-depth training. You will develop a comprehensive understanding of the AlphaSights business while benefiting from hands-on coaching in project management and impactful sales techniques.Phase 2: Tokyo (Permanent): After your international rotation, you will advance to our Tokyo office to leverage your skills and further propel your long-term career with us.Visa Requirements: Candidates must currently possess work authorization for Japan. AlphaSights is willing to sponsor visas for the Hong Kong rotation; however, candidates with existing work authorization for Hong Kong are also encouraged to apply.
Join our team at Bloomberg, a globally recognized leader in business and financial information, dedicated to empowering decision-makers with essential data, analytics, and insights. Our culture of innovation and excellence fosters a dynamic workplace where employees are encouraged to grow and contribute to delivering precise and timely information to our clients around the globe.Key Responsibilities:- Cultivate and maintain robust relationships with clients to ensure their satisfaction and success with Bloomberg's suite of products and services.- Serve as the primary contact for client inquiries, delivering timely and effective solutions to meet their needs.- Collaborate with internal teams to resolve client issues and enhance service delivery.- Conduct regular check-ins with clients to monitor usage and satisfaction, identifying opportunities for upselling or cross-selling.- Analyze client feedback and usage data to discern trends and areas for enhancement.- Develop and present training sessions to clients aimed at improving their understanding and utilization of Bloomberg products.- Partner closely with the sales team to bolster client retention and expansion efforts.
Full-time|On-site|Causeway Bay, Hong Kong Island, Hong Kong
Your MissionAt Decathlon, delivering exceptional service is our game. As a Customer Service Advisor, you will be the friendly face of our brand, expertly managing transactions, returns, and customer inquiries to ensure a seamless and enjoyable experience for every visitor.Key ResponsibilitiesOversee the cashier and service desk area.Handle returns, refunds, and exchanges while resolving customer issues promptly.Assist with Click & Collect, eCommerce, and Delivery operations.Ensure cash handling accuracy and keep systems updated.Work collaboratively with team members during store opening and closing.Participate in layout management, stock management, and omnichannel service initiatives.
Your MissionAt Decathlon, delivering exceptional service is not just our goal; it is our passion. As a Customer Service Advisor, you will be the face of our brand, expertly managing transactions, returns, and customer feedback to ensure a delightful experience for every visitor.Key ResponsibilitiesOversee the cashier and service desk operationsHandle returns, refunds, and exchanges while resolving customer inquiriesAssist with Click & Collect, eCommerce, and Delivery servicesEnsure precise cash handling and maintain system updatesCollaborate effectively with team members during store opening and closingEngage in layout, inventory management, and omnichannel service operations
Join Hollister Co. as a Brand Representative and be the face of our brand in the vibrant market of Hong Kong! As a Brand Representative, you will engage with customers, create an inviting atmosphere, and drive sales through exceptional service. Your passion for our products and dedication to customer experience will help shape the Hollister brand in our store.
Join our dynamic team at Hollister Co. as a Brand Representative at YOHO Mall! We are looking for enthusiastic individuals who are passionate about fashion and customer service. As a Brand Representative, you will engage with customers, promote our brand values, and contribute to a positive shopping experience. If you are ready to showcase your style and help others find theirs, this is the perfect opportunity for you!
About the RoleWe are thrilled to invite applications for the position of Solution Architect – Customer Service Experience at Tyme, part of our dynamic platform and engineering team!In this pivotal role, you will collaborate with leaders from customer service experience and product management, as well as cross-functional engineering teams, to design and enhance the technological infrastructure that underpins customer support across digital banking channels. Your work will involve modern customer service platforms utilizing cloud-native architecture, APIs, automation, and AI to provide swift, dependable, and tailored support at scale.Your contributions will significantly influence customer satisfaction, operational efficiency, and scalability across diverse markets without proportional increases in costs or staffing. You will closely partner with engineering and customer experience teams, serving as a trusted technical advisor and hands-on architect.If you have a passion for tackling complex challenges at the crossroads of customer experience, platform engineering, and AI, and are eager to work on systems that service millions of customers, we would be delighted to connect with you.Please note that expat candidates will need to relocate to Ho Chi Minh City.What You'll DoCustomer Service Platform Architecture: Design, evaluate, consult on, and implement comprehensive Customer Service Experience solutions, including omnichannel platforms (chat, voice, in-app messaging, email), case management systems, workflow engines, and customer engagement tools, ensuring scalability, resilience, and high availability.Omnichannel & Integration Design: Develop API-first and event-driven integrations between customer service platforms and core banking systems, CRM, identity systems, and operational platforms to ensure seamless customer journeys.AI & Automation Enablement: Architect and deploy AI-driven customer service functionalities, including conversational bots, agent assist features, case classification, summarization, and knowledge retrieval while maintaining security, privacy, and responsible AI practices.Workflow & Case Management: Establish scalable case lifecycle, SLA management, escalation, and automation strategies that minimize manual effort and enhance first-contact resolution rates.Performance & Observability: Ensure customer service platforms adhere to non-functional requirements such as performance, reliability, availability, and observability. Actively seek architecture enhancements to optimize cost-to-serve and system efficiency.Security & Compliance: Implement architectural patterns that ensure data protection, access control, auditability, and compliance with banking and regulatory standards across both customer-facing and internal systems.
Full-time|On-site|Tseung Kwan O, New Territories, Hong Kong
Your RoleAt Decathlon, exceptional service is our passion. As a Customer Service Advisor, you will serve as the primary point of contact for customers, managing transactions, returns, and inquiries while ensuring a positive and enjoyable experience for every visitor.Your ResponsibilitiesOversee the cashier and service desk areaHandle returns, refunds, exchanges, and resolve customer issuesAssist with Click & Collect, eCommerce, and Delivery servicesMonitor and maintain cash handling accuracy and system updatesWork collaboratively with colleagues during store openings and closingsParticipate in store layout, stock management, and omnichannel service operations
Deliver exceptional and empathetic customer service to all corporate clients through effective communication via phone and email.Prepare and provide accurate quotations for corporate clients and manage food delivery logistics to their workplace.Collaborate with our account management team, delivery personnel, and restaurant partners to resolve any issues that may arise during a corporate client's delivery experience.Relay customer concerns and feedback to relevant departments to enhance our service continually.Evaluate current support operations and innovate new processes to boost efficiency and support business growth.Work in a highly autonomous environment that empowers you to make impactful decisions.Engage in high-impact projects that contribute to the overall success of the company.Strategically identify operational improvements and efficiencies.
Join our dynamic APAC Institutional Services team at IBKR, where you will deliver exceptional support to our institutional clients, including banks, hedge funds, and financial advisors. You will play a pivotal role in ensuring a seamless client experience while building long-term relationships. Responsibilities include resolving inquiries related to accounts and trades, managing escalations, and guiding clients through the trading lifecycle. Engage in ad-hoc projects such as client outreach and market research to contribute to our ongoing growth.
Assist with reviewing account documents for both new and existing clients. Provide general administrative support to the office environment. Manage daily data entry and organization of documents. Conduct calls to current clients regarding service renewals. Engage in various ad-hoc projects and assignments as needed. Enjoy flexible working hours tailored to your schedule.
Join Welo Data, a distinguished part of Welocalize, where we harness the power of human contribution to enhance AI technologies. As a global leader in AI data services, we are committed to providing ethical and high-quality data, empowering AI systems to understand and interact with human language more effectively.About the RoleIf you are bilingual in Cantonese and fluent in English, and have a passion for audio production and language data, we have an exciting opportunity for you! As a Cantonese (Hong Kong) Bilingual Audio Specialist, you will play a crucial role in an innovative audio recording project. Your native fluency will be used to record, assess, and validate audio data, which will contribute to training advanced AI systems.
At GAC, we believe our business thrives on the strength of our people.We are in search of motivated individuals who demonstrate a strong work ethic, integrity, and a passion for teamwork. In return, we provide a dynamic work environment that fosters innovation, values experience, and encourages mutual respect between our team members and management. GAC Group is dedicated to being an equal opportunities employer, aligned with our Code of Ethics.If you are interested in pursuing a career in logistics, marine, shipping, or providing essential operational support, GAC may be the right fit for you.Job PurposeForge and nurture business relationships with customers and international partners to expand the company’s external business footprint.Facilitate enhanced internal collaboration between Operations and Commercial teams to deliver exceptional service to customers, thereby increasing Operating Income through the retention of existing accounts and the acquisition of new business.Key ResponsibilitiesCommunicate with overseas agents in response to inquiries, providing quotations and shipping instructions.Engage with shippers for bookings and documentation in compliance with ISO standards to ensure timely shipment onboarding.Coordinate with cross-border trucking services for customs clearance and facilitate cargo transfer from China to Hong Kong.Support the operations team by liaising with customers and overseas agents.Update schedules promptly.Maintain accurate records of customer contacts.Develop and sustain strong relationships with current customers.Gather and distribute reports on current market trends and competitive insights.Work Location: Landmark East, AIA Kowloon Tower, Kwun Tong
Role Overview SGS is hiring a Customer Service Executive for its Oil & Gas sector team in Fanling. This entry-level position focuses on supporting customers and maintaining positive client relationships. Main Responsibilities Assist customers with questions and service inquiries Provide accurate information about SGS Oil & Gas services Work to ensure customer satisfaction and resolve issues promptly Who Should Apply This role suits candidates starting their careers who enjoy helping others and communicating clearly. Previous experience is not required.
Full-time|On-site|Tuen Mun, New Territories, Hong Kong
Your MissionAt Decathlon, delivering exceptional service is our passion. As a Customer Service Advisor, you will be the frontline champion responsible for managing transactions, returns, and customer concerns, ensuring a seamless and enjoyable experience for every customer.Key ResponsibilitiesOversee the cashier and service desk areaHandle returns, refunds, exchanges, and resolve customer inquiriesAssist with Click & Collect, eCommerce, and Delivery servicesMaintain cash handling accuracy and keep systems updatedCollaborate with team members during store opening and closingParticipate in store layout, inventory management, and omnichannel service operations
Your RoleAs a Customer Service Assistant at our Mong Kok store, you will play a vital role in providing exceptional service to our customers in the checkout and service desk areas. Your goal is to ensure a seamless and enjoyable shopping experience every time.Key ResponsibilitiesWelcome customers and assist them with their purchases.Handle payment processing, manage returns, and address basic inquiries.Organize Click & Collect and online orders efficiently.Assist with product exchanges and offer size recommendations.Provide support to your team during peak times such as weekends and holidays.
Full-time|On-site|Taikoo Shing, Hong Kong Island, Hong Kong
Your MissionAt Decathlon, exceptional customer service is our game. As a Customer Service Advisor, you will be the go-to expert handling transactions, returns, and customer inquiries, ensuring a seamless and delightful experience for our users.Your Responsibilities Take charge of the cashier and service desk area Oversee returns, refunds, exchanges, and address any customer concerns Assist with Click & Collect, eCommerce, and Delivery services Maintain accuracy in cash handling and system updates Collaborate with colleagues during store opening and closing shifts Participate in store layout, inventory management, and omnichannel service operations Qualifications Friendly demeanor, calm attitude, and a solution-oriented mindset Strong communication abilities and a passion for working with people Detail-oriented, dependable, and precise with systems and procedures Flexible schedule, including availability on weekends and public holidays Previous experience in customer service or retail is advantageous but not mandatory Basic understanding of sports products or engagement in sports activities is a plus Sports certifications or training (e.g., coaching, fitness instruction) are valued BenefitsWhy You Should Join UsWe believe in mutual growth and support. Here’s what you can look forward to as a valued teammate at Decathlon: Performance Bonuses linked to your team’s achievements Staff Discounts on all Decathlon merchandise Monthly Sports Allowance to promote your active lifestyle Comprehensive Health Insurance Coverage (including medical & dental) Birthday Leave, Wedding Leave, and Paid Annual Leave MPF + Company Shareholding Scheme Continuous training and career development opportunities, both locally and globally Let’s Create Memorable Experiences TogetherDo you enjoy assisting others and solving challenges? Apply now and help us bring the joy of sports to life.
