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Experience Level
Entry Level
Qualifications
Key qualifications include fluency in Korean and English, excellent communication skills, strong problem-solving abilities, and a commitment to providing outstanding customer service. Previous experience in customer service or a related field is preferred but not mandatory. A positive attitude and a willingness to learn are essential for success in this role.
About the job
Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly.
Role overview
This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients.
What you will do
Respond to customer inquiries in Korean
Resolve issues and provide solutions efficiently
Support customers throughout their experience with Emma Sleep
Requirements
Fluency in Korean and English
Strong communication and problem-solving skills
Interest in helping customers and providing quality service
About Emma Sleep
At Emma Sleep, we are dedicated to revolutionizing the way people sleep. Our innovative products and customer-centric approach have made us a leader in the sleep industry. We pride ourselves on our vibrant work culture and commitment to employee growth and development.
About Emma – The Sleep Company Emma – The Sleep Company is a direct-to-consumer sleep brand, established in 2015. With operations in over 35 countries and more than 25 stores across Europe, Emma focuses on delivering high-comfort sleep products. Our mattresses and accessories receive strong recommendations from leading consumer associations throughout EMEA, …
Are you ready to take the reins in transforming the sleep industry?Welcome to Emma – The Sleep Company. Established in 2015, we have rapidly ascended to become the world’s leading D2C sleep brand, with a presence in over 35 countries and more than 25 stores throughout Europe. Endorsed by prominent consumer organizations across EMEA, APAC, and the Americas, our mission is to create superior sleep comfort products that enable our customers to wake up refreshed and ready to conquer the day. At Emma, we pride ourselves on a vibrant community of intelligent and motivated individuals, all bound by a robust culture of collaboration, teamwork, and knowledge sharing. We think ambitiously, take ownership of our roles, and are empowered to make a substantial impact. Through practical experience, mentorship, and ongoing learning opportunities, we foster our growth and development. With team members from over 60 nationalities and offices in diverse regions, our rich tapestry of perspectives enhances our workplace culture. Are you prepared to redefine the future of sleep with us? Let’s bring that vision to life!
Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service
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UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges
At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.
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Full-time|Hybrid|Manila, Metro Manila, Philippines
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