Bilingual French Support Specialist

Lightspeed CommerceLondon, England, United Kingdom

On-site Full-time

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Experience Level

Entry Level

Qualifications

What You Will Be Doing: Collaborating with a global, multi-language support team available 24/7 across APAC, EMEA, and NOAM. Demonstrating flexibility in working days and shifts, including weekends. Engaging our hospitality customers, partners, and Lightspeed team members with enthusiastic and knowledgeable interactions, upholding Lightspeed's Gold Class support standards via phone, chat, and email. Applying consistent troubleshooting techniques to swiftly identify customer issues and provide timely resolutions. Utilizing our customer support platforms to document, track, and resolve customer interactions. Supporting the identification, reproduction, and escalation of product issues and bugs to the Quality Assurance team, ensuring follow-through to resolution with customers, partners, and team members. Advocating for improvements to our products and services. Maintaining a roster/schedule to ensure high availability of support for our customers in collaboration with your manager.

About the job

You will collaborate with various global teams to investigate, troubleshoot, and resolve issues that our hospitality clients encounter during their service operations.

About Lightspeed Commerce

Lightspeed Commerce is a leading provider of cloud-based point-of-sale solutions, empowering businesses in the hospitality and retail sectors to manage their operations seamlessly and efficiently.

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