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Qualifications
We are looking for candidates who possess the following qualifications:Fluency in both Japanese and English, both spoken and writtenExcellent communication and interpersonal skillsStrong problem-solving abilitiesPrior experience in customer support or a related field is preferredA customer-centric approach with a passion for helping others
About the job
fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role.
What you will do
Respond to customer inquiries through multiple channels
Troubleshoot issues and assist in resolving problems
Provide detailed and accurate product information
Share customer feedback with product and engineering teams to support service improvements
Location
This role is based in Tokyo, Japan.
About fuku
fuku is a forward-thinking company dedicated to providing top-notch services and solutions to our clients. Based in Tokyo, we pride ourselves on our innovative approach and commitment to customer satisfaction. Join us and be a part of our exciting journey!
Join our dynamic team as a Japanese Audio Transcription Quality Assurance Specialist. In this role, you will be responsible for ensuring the accuracy and quality of audio transcriptions in Japanese. This is an exciting opportunity for detail-oriented individuals who are passionate about language and transcription.
Join psicro as a Quality Assurance Auditor and play a vital role in ensuring the highest standards of quality and compliance. As a key member of our team, you will be responsible for conducting thorough audits and assessments of our processes and systems, identifying areas for improvement, and ensuring adherence to industry regulations. Your keen eye for detail and analytical mindset will contribute to the continuous enhancement of our quality management system.
TransPerfect Games supports over 1,000 game developers and publishers worldwide, providing services such as translation, localization testing, certification, player support, community management, cybersecurity, tool development, art design, game writing, GDPR consultancy, and voice-over recording. Projects range from indie releases to large-scale AAA titles. Role overview This freelance contract position centers on localization quality assurance for video games. The work is carried out on-site at TransPerfect’s Tokyo office in Shinjuku-ku. Testers collaborate with colleagues to identify and resolve localization issues, document bugs, and carry out regression testing to help ensure each game meets high standards before launch. What you will do Test video games in Japanese to spot errors in terminology, grammar, punctuation, and linguistic style Write clear, detailed bug reports for issues found during testing Work with the team to resolve localization problems Perform regression testing to confirm fixes and maintain quality Support a range of projects, from indie games to major titles Requirements Fluency in Japanese Strong attention to detail Ability to spot language errors and inconsistencies Willingness to learn and accept constructive feedback Interest in gaming and a drive to contribute to game quality Commitment to accurate, timely testing Important details This is a freelance contract role Candidates must have the right to work in Japan and provide required documentation Work is on-site at the Tokyo office (Shinjuku-ku) during core business hours: Monday to Friday, 8 hours per day Living near the office is essential
Figma is hiring a Japanese Speaking Enterprise Support Specialist in Tokyo to join the Product Support team. This position centers on supporting some of Figma’s largest enterprise clients, providing reliable and high-quality assistance tailored to complex business needs. The role works closely with the Enterprise Support Manager and regularly collaborates with Sales, Product, and Engineering teams to ensure a smooth support experience. Key responsibilities Build deep expertise in Figma’s products and understand the customer journey, from Product Designers to Account Administrators, to resolve complex support issues. Communicate daily with enterprise customers in Japanese via email, managing support cases from first contact through resolution. Work with Sales to help large organizations configure workspaces and respond quickly to technical concerns, supporting smooth account setups. Represent customer perspectives by identifying product or process gaps and presenting data-driven recommendations for new features or automation. Act as the main contact for high-risk escalations, coordinating with stakeholders and managing communication until resolution. Spot patterns and share insights with Product and Engineering to advocate for bug fixes, process improvements, and feature enhancements. Participate in pilot programs and experiments to find efficient ways to deliver prompt, personalized support that meets performance standards and customer expectations. Recommend essential tools and processes in partnership with Product Support Operations to keep the support experience effective. Location This position is based in Figma’s Tokyo office.
Full-time|JPY 3.5M/yr - JPY 4M/yr|Hybrid|Shinjuku-ku, Tokyo, Japan
Role Overview The Final Eye Specialist (Quality Assurance Specialist) at TransPerfect works at the heart of quality control. This role is based in Shinjuku-ku, Tokyo, Japan. The specialist reviews documents at the final stage, making sure every detail meets both TransPerfect’s standards and specific client requirements. Attention to detail, time management, and clear communication with production teams are essential for success in this position. Main Responsibilities Check projects throughout their lifecycle to confirm they meet TransPerfect’s quality standards. Study and follow client specifications closely to ensure expectations are met. Proofread documents thoroughly, verifying accuracy in names, numbers, grammar, punctuation, and compliance with client guidelines. Use reference materials such as style guides, glossaries, and other documentation to support quality checks. Work with Project Managers to clarify project details and client needs. Offer constructive feedback and document any issues in Compliance Reports for Project Managers. Deliver completed projects through the client’s preferred platform, making sure all required files are included. Take on additional tasks as assigned by management.
Join drivemode as a Quality Assurance Engineer and play a key role in ensuring the highest standards of software quality. You will be responsible for developing and executing test plans, identifying software defects, and collaborating closely with developers to enhance product functionality and performance.
About Woven by ToyotaWoven by Toyota is at the forefront of Toyota's transformative journey into a future-focused mobility company. With a commitment to innovative solutions that prioritize human needs, we aim to redefine mobility and its role in society.Our initiative revolves around four central pillars: AD/ADAS for autonomous driving and driver assistance technologies; Arene, our cutting-edge software development platform for next-generation vehicles; Woven City, a pioneering testbed for mobility solutions; and Cloud & AI, which supports our digital infrastructure. Together, we are dedicated to achieving a bold vision: eliminating accidents and fostering enhanced well-being globally.=========================================================================TEAMThe Global Quality Assurance (GQA) team, a vital part of the Product Quality department, plays a crucial role in maintaining software quality for safe mobility solutions across Woven by Toyota, Toyota Motor Corporation, and its affiliates. Our goal is to deliver high-quality, secure software that supports Toyota's transition into a software-centric automotive manufacturer.The GQA team develops standards for audits and assessments, formulates audit plans, and carries out evaluations. Become part of a dedicated group committed to ensuring software safety and quality within the automotive domain.You will report to the head of the Process Management (PM) team within GQA and work on a hybrid schedule, spending 3 or more days in the office.WHO ARE WE LOOKING FOR?As the landscape of embedded software evolves rapidly, particularly with the integration of AI, we seek talented individuals to join our team as tool experts. You will be pivotal in establishing qualification programs for modern development tools, including the Arene platform and AI technology, facilitating the creation of integrated, software-driven experiences. Your contributions will align with Toyota's commitment to quality and efficiency, fostering the development of better vehicles that grow with our customers, moving us closer to a future without accidents.
KnowBe4 supports more than 70,000 organizations worldwide in managing human risk. For over 15 years, the company has focused on strengthening security awareness and protecting both employees and AI systems. Since 2016, KnowBe4 has integrated AI into its solutions and continues to maintain a strong position in the market. The HRM+ platform brings together ongoing risk intelligence, technical safeguards, and training programs tailored for each organization. These resources help businesses understand, measure, and reduce human risk across their teams. The platform also addresses emerging threats, including deepfakes and other AI-related risks. KnowBe4 connects cybersecurity with environmental responsibility, viewing resilience as a shared effort. The company is committed to protecting people, data, and the planet.
rapyuta robotics is expanding its Engineering team in Tokyo to support the needs of enterprise clients as they move from small robot deployments to large, coordinated fleets. The company develops advanced logistics automation using its cloud robotics platform, rapyuta.io. Role overview The Quality Assurance Architect - Robotics & Automation will shape and manage the entire QA ecosystem for robotics and automation projects. This includes designing test strategies, building and maintaining test infrastructure, and driving automation efforts. The role involves close collaboration with multiple agile teams to ensure quality governance is consistent and effective. What you will do Design and oversee the quality assurance ecosystem, including test strategy, infrastructure, and automation for robotics and automation systems. Integrate QA processes with CI/CD pipelines to support continuous delivery and maintain high standards across teams. Work directly with both real and simulated robots, verifying reliable operation in both production and testing scenarios. Develop scalable testing frameworks tailored to the unique needs of robotics and automation. Lead initiatives to embed quality considerations throughout all stages of the product lifecycle. Who thrives here This position fits QA professionals who are comfortable working where software, hardware, and systems engineering meet. Building cohesive workflows and ensuring quality at scale are central to success in this role. Location Tokyo, Tokyo, Japan
Join Mujin, a pioneer in industrial robotics with our innovative operating system, MujinOS. Our technology integrates real-time digital twins to streamline equipment orchestration, enabling fully autonomous operations.Central to our mission is Machine Intelligence (MujinMI), which utilizes advanced perception, planning, and control algorithms to address complex automation challenges.Trusted by leading global enterprises, we are transforming supply chain efficiency. With our headquarters in Japan and expanding teams in China, the U.S., and Europe, we welcome you to a vibrant environment where you can influence the future of automation.What We're Looking ForAs the Quality Assurance Manager, you will be instrumental in upholding the reliability and performance of the Mujin Controller and Mujin Pendant. Your role will involve working with cross-functional teams to develop and enhance quality assurance frameworks, identify and rectify defects, and continually improve product quality. A comprehensive understanding of embedded systems—encompassing both hardware and software—is essential for delivering top-tier solutions. You will also serve as a primary liaison among Mujin's global teams, including Mujin Europe and Mujin US, ensuring uniform quality standards across all regions. By promptly addressing local challenges and disseminating best practices, you will contribute to maintaining high levels of customer satisfaction worldwide.Key Responsibilities1. Lead quality assurance initiatives throughout the entire product lifecycle, from inception to deployment.2. Develop and implement quality control processes and KPIs (e.g., FPY) to assess and enhance product performance.3. Maintain and analyze quality databases to identify trends and opportunities for improvement.4. Establish and uphold QA policies and procedures to guarantee consistent standards.5. Supervise manufacturing and quality documentation to ensure traceability and compliance.6. Conduct root cause analysis and corrective actions to resolve quality issues effectively.
Waymo is at the forefront of autonomous driving technology, dedicated to becoming the world's most trusted driver. Originating as the Google Self-Driving Car Project in 2009, we have been committed to developing the Waymo Driver—The World’s Most Experienced Driver™—to enhance mobility access and prevent the tragic loss of lives in traffic accidents. The Waymo Driver powers our fully autonomous ride-hail service, and its applications extend across diverse vehicle platforms and use cases. With over ten million rider-only trips completed, our system has autonomously navigated more than 100 million miles on public roads and tens of billions in simulated environments across 15+ U.S. states.The Software Quality Operations (SWQOps) team plays a pivotal role in safeguarding the safety, reliability, and quality of the Waymo Driver. Our aim is to construct an adaptable and scalable operation, increasingly driven by AI, to provide essential insights necessary for the confident deployment and expansion of Waymo's autonomous vehicle services. In this hybrid position, you will report directly to our Program Manager.Why This Team is Integral to Waymo's Growth:Waymo is experiencing extraordinary expansion, targeting to enter approximately 20 new cities by the end of 2026 and launching new vehicle platforms. SWQOps, particularly our Technical Specialists, are vital in facilitating this growth, ensuring safe and efficient scaling. Our responsibilities include:Advancing a single, automated, end-to-end machine learning flywheel for the entire Waymo Driver. This successful flywheel will serve as the central engine for technology scaling, enabling quicker operational design domain (ODD) expansion, faster resolution of driving issues, and significantly reducing engineering efforts for maintaining and enhancing the driver.Mitigating Risks in New Deployments: By performing meticulous triage of driving events, discovering issues, and conducting continuous field monitoring, SWQOps delivers early warnings and crucial insights. This proactive approach to issue detection ensures operational resilience and safety, especially as Waymo enters new cities and scales platforms like W12.Facilitating Market Entry: Our team is intricately involved in every phase of Waymo's market entry strategy, from city evaluations (OK2Plan) to operational scaling (OK2Scale). We provide essential data analysis, policy formation, and quality assurance to eliminate obstacles in critical milestones, preventing delays in market expansion.Enhancing Engineering Velocity: By managing essential tasks such as performance evaluations, in-depth issue analysis, and data set curation, ...
Role overview fuku seeks a Bilingual Japanese-English Customer Support Specialist for its Tokyo office. This position supports a wide range of customers, handling questions and concerns in both Japanese and English. Clear and prompt communication is essential in this role. What you will do Respond to customer inquiries through multiple channels Troubleshoot issues and assist in resolving problems Provide detailed and accurate product information Share customer feedback with product and engineering teams to support service improvements Location This role is based in Tokyo, Japan.
Welocalize is seeking a Japanese Linguist to support translation and localization projects. This role centers on ensuring that content is both accurate and culturally appropriate for Japanese audiences. Role overview As part of a collaborative team, the Japanese Linguist will review and translate materials to maintain quality and consistency across projects. The position involves working closely with other language professionals to deliver clear and effective communication for a global audience. What you will do Translate and review content for accuracy and cultural fit Work with a team of experts on a variety of projects Help ensure communications are clear and appropriate for Japanese-speaking users Requirements Fluency in Japanese Strong interest in languages and translation Ability to work collaboratively with others
About Us 2K, a subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO), is a leading global video game publisher headquartered in Novato, California. Established in 2005, we are dedicated to delivering exceptional gaming experiences through our diverse portfolio of titles developed by some of the most renowned game studios globally. Our talented teams are responsible for creating iconic franchises across various genres, including sports, action, role-playing, and strategy. As a part of the 2K family, you will work alongside passionate engineers, marketers, artists, and writers who are committed to pushing the boundaries of entertainment. Our acclaimed titles, such as NBA® 2K, BioShock®, and Borderlands®, continue to inspire gamers worldwide. At 2K, we foster an inclusive environment that encourages creativity and innovation, welcoming applicants from all backgrounds to join us in shaping the future of gaming. Our Commitment We are an equal opportunity employer dedicated to promoting diversity and inclusion within our workforce. We provide reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you require assistance, please reach out to us.
About Woven by ToyotaWoven by Toyota is committed to contributing to Toyota's transformation into a mobility company that occurs once in a century. Inspired by our history of continuous invention for the benefit of others, our mission is to redefine mobility and extend the ways it can contribute to society, challenging conventional wisdom with innovations that prioritize people.Our operations are centered around four pillars: autonomous and advanced driver-assistance systems (AD/ADAS), Arene (a vehicle software production platform for software-defined vehicles), Woven City (a mobility test course), and digital infrastructure supporting collaboration through Cloud & AI. Essential business functions underpin the implementation of these teams as we collectively strive towards realizing a society with zero accidents and mass happiness.=========================================================================About the TeamThe Dojo Language team is part of the Learning & Development team. Our team aims to be a driving force for the leadership, mindset, and professional growth of employees at Woven by Toyota.Desired CandidateAs a Japanese Language Instructor on the Dojo Language team, you will be responsible for conducting diverse language lessons targeting adult learners at Woven by Toyota. You will report directly to the team leader of the Dojo Language team.In your role as an instructor, you will be crucial in enhancing the communication skills of employees, considering the diversity of the workforce at Woven by Toyota.Key ResponsibilitiesFor Learners- Conduct one-on-one and group Japanese lessons for employees ranging from beginners to advanced learners- Provide instruction according to the curriculum- Develop long-term learning plans tailored to each learner to enhance their learning outcomesFor the Team- Participate in assigned project activities within the team (e.g., curriculum development)- Execute other tasks assigned by the program leaderRequired Qualifications- Japanese: Native / English: Conversational- One of the following Japanese teaching qualifications: - Passed the Japanese Language Teaching Competency Test - Completed a 420-hour Japanese Teacher Training Course - Major or minor in Japanese at university - Passed the Registered Japanese Language Teacher Exam (not mandatory)- Teaching experience: - Over 5 years of experience in Japanese language education - At least 3 years of experience in corporate training
Join TransPerfect Games and immerse yourself in the exciting world of gaming!If you are passionate about games and have experience in game translation, we want you!TransPerfect Games is seeking talented translators to assist with localization projects from Simplified Chinese to Japanese, covering a diverse range of titles from indie games to AAA productions.
Join our dynamic team as a Business Development Manager in the thriving Game Audio division at sideinc, based in Tokyo, Japan. In this pivotal role, you will spearhead efforts to cultivate partnerships and drive revenue growth for our comprehensive voice-over, dialogue recording, and Foley production services tailored to console, PC, and mobile game developers.As the representative of our Tokyo studio, you will establish and nurture relationships with both domestic and international clients, creating compelling proposals and uncovering new business opportunities. Ideal candidates will possess a blend of commercial insight and a profound appreciation for game audio production.Responsibilities: Sales & Account Growth: Drive business development for voice-over, Foley, and full-service game audio recording. Build and sustain relationships with producers, audio directors, and localization managers across major and indie studios.Market Development: Identify and capitalize on new opportunities by monitoring emerging trends in game audio, localization, and production pipelines, expanding our client base globally.Client Consultation: Conduct thorough discovery sessions to assess project requirements, determine recording and post-production needs, and craft customized proposals.Collaboration: Work closely with our audio production, localization, and global BD teams to deliver integrated client solutions.Strategic Planning: Formulate go-to-market strategies for new services and technologies, providing feedback to enhance our offerings and competitiveness.Performance Management: Take ownership of revenue targets, manage forecasting, and maintain an active CRM pipeline.
マーカスエバンスは1983年に設立された、ビジネスインテリジェンスとイベントマーケティングのグローバル企業で、20カ国以上に49のオフィスを構えています。当社のサミット部門は、あらゆる産業分野で世界のリーダーであり、120以上のサミットを世界中で主催しています。私たちのイベントは、オーストラリア、日本、シンガポール、スイス、フランス、イングランド、アメリカなどの格式のある会場で開催されます。現在、私たちは意欲的で情熱的なプロフェッショナルを求めており、サミット部門でAccount Development Executiveとしてご活躍いただける方を募集しています。この役割では、リサーチとライティングにおいて高いスキルを持ち、チームの成功と成長に貢献できることが期待されます。勤務地は東京オフィスです。
Join SQA Services, a premier provider of managed supplier quality services with nearly 30 years of experience in delivering audits, assessments, remote surveillance, corrective actions, remediation, inspections, and engineering solutions across diverse industries. Our extensive network of highly skilled professionals operates throughout the United States and in over 90 countries worldwide, ensuring swift on-site support at supplier locations. Our associates are seasoned quality assurance experts with unparalleled local knowledge, allowing us to represent our clients swiftly and efficiently. We are currently seeking a dedicated Pharmaceutical Quality Auditor for a contract role, where you will be responsible for conducting supplier quality audits at various locations across Japan. Each audit typically spans 1 to 2 days, and you will have the flexibility to accept or decline assignments based on your availability.
Join Welocalize, a leading global provider of translation and localization services, as an English to Japanese Legal Translator. In this role, you will be responsible for translating legal documents and materials from English into Japanese with precision and attention to detail. Your expertise in legal terminology and understanding of cultural nuances will ensure the highest quality translations for our clients.
