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Bilingual Legal Intake Specialist - Remote

Remote Full-time $55K/yr - $75K/yr

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Experience Level

Experience

Qualifications

Candidates should have a strong client service orientation coupled with the ability to work independently and within a team environment. Proficiency in both English and Spanish is required to effectively communicate with diverse clientele. Ideal candidates will also be adaptable to the dynamic nature of our growing organization.

About the job

About Finch Legal

At Finch Legal, we believe that every household in America deserves accessible legal counsel during life's pivotal moments. Our mission is to revolutionize the accessibility of justice through innovative technology and client-centric approaches, particularly in personal injury law.

Since our launch in April, we have experienced remarkable growth, expanding our operations tenfold and now serving as the backbone for leading law firms nationwide in pre-litigation processes. By leveraging expert operators and cutting-edge AI, we streamline intake procedures, claim openings, and manage medical records, police reports, and lien management, ensuring a seamless client journey.

Supported by prominent investors such as Sequoia and Redpoint, along with notable founders and CEOs from companies like DoorDash, Ironclad, and Digits, we are redefining the legal landscape to better serve everyday Americans. We invite exceptional individuals to join our mission as we scale our operations across the country.

This Role

As a Legal Intake Specialist, you will be the initial point of contact for potential clients, playing a crucial role in establishing trust and confirming case eligibility. Your expertise will ensure that every client has a smooth and efficient onboarding experience. This position is part of our dedicated 24/7 team, serving as the frontline of Finch's client interactions.

Your Responsibilities:

  • Respond to incoming calls with professionalism and empathy.

  • Evaluate cases to determine eligibility based on established criteria.

  • Assist clients throughout the sign-up process and facilitate retainer agreements.

  • Transfer case files to attorneys and lead paralegals with accurate and comprehensive information.

  • Collaborate with team members to maintain quick response times and build trust with every partner.

Your Team: Legal Operations

The Legal Operations team is committed to delivering outstanding results for our law firm partners and their clients. We are assembling a team comprised of the top 1% of legal operators, equipped with advanced technology to enhance client service with compassion and efficiency.

Ideal Candidate Profile:

  • Possess 5+ years of experience in client-facing intake or sales roles, preferably within the legal sector.

  • Demonstrate excellent communication skills with the ability to quickly establish rapport.

  • Maintain composure and focus in high-pressure situations.

  • Willingness to work flexible schedules, including evenings and weekends.

About Finch Legal

Finch Legal is committed to making legal services accessible to all Americans. Our innovative technology and expert team work to simplify legal processes, ensuring that clients receive the support they need during critical moments.

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