About the job
Join our dynamic team at crewbloom as a Bilingual Sales Associate and Client Intake Specialist! We are looking for a highly professional, personable, and sales-oriented individual to be the primary point of contact for our clients. This role combines responsibilities in client relations, social media management, and sales. You will be responsible for welcoming clients, managing communications, scheduling appointments, and following up with leads. Additionally, you will assist new clients in navigating the onboarding process and help create and share engaging content across our social media platforms.
Key Responsibilities:
- Professionally greet clients over the phone with a friendly demeanor
- Efficiently respond to incoming inquiries via phone, email, and WhatsApp
- Conduct initial client intake by accurately collecting and recording essential information
- Follow up with potential clients to convert inquiries into consultations or confirmed cases
- Schedule and manage appointments using our scheduling system
- Support the onboarding process by verifying all necessary client documentation is complete and accurate
- Collaborate closely with our legal team to ensure a seamless client experience
- Maintain an organized, professional, and welcoming reception area
- Oversee our social media accounts (e.g., Facebook, Instagram): create and post engaging content, respond to messages, and interact with followers
- Work alongside the marketing team and/or attorney to develop and execute paid advertising campaigns or promotional initiatives
