Bilingual Vietnamese Customer Service Representative

ViamericasManila, National Capital Region, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications for this role include proficient communication skills in both Vietnamese and English, a strong commitment to providing excellent customer service, and familiarity with financial services. Previous experience in customer service roles is preferred, along with the ability to handle transactions accurately and professionally. We value candidates who are detail-oriented, proactive, and capable of working in a fast-paced environment.

About the job

About Viamericas

Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and making a positive impact for its customers.

Role Overview

The Bilingual Vietnamese Customer Service Representative serves as the primary point of contact for customers, agents, and partners. This position handles inquiries and support requests in both Vietnamese and English, ensuring a smooth and positive experience for every interaction.

Main Responsibilities

Respond to inbound and outbound customer inquiries by phone, email, chat, and SMS in Vietnamese and English
Process transactions accurately and efficiently using company systems
Document all customer interactions and monitor transaction activities
Resolve issues promptly to maintain high customer satisfaction
Promote operational efficiency while following company policies and service standards

Location

This position is based in Manila, National Capital Region, Philippines.

About Viamericas

Viamericas is a top-ranked and licensed money transmitter, renowned for its commitment to providing high-quality financial services to immigrants around the world. With a robust network of locations in the United States and across 95 countries, we strive to make financial solutions accessible and reliable.

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