Bilingual Virtual Receptionist - Remote Opportunity

hirehawkRemote — Masaya, Masaya, Nicaragua

Remote Full-time $600/yr - $900/yr

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Experience Level

Experience

Qualifications

Requirements:A minimum of 1-2 years of experience as a receptionist, virtual assistant, or call handler in a law firm or medical office environment. Bilingual proficiency in spoken English and Spanish, with clear and articulate communication skills. Experience with VOIP phone systems, CRM software, and digital scheduling platforms. A high school diploma or equivalent educational credential is required. Ability to accurately document caller information and incident details using standardized procedures. Proven ability to evaluate call urgency and route communications appropriately. Must have a professional home office setup with reliable high-speed internet and a distraction-free workspace. Strong emotional intelligence and empathy when interacting with distressed callers. Consistent adherence to confidentiality standards, including HIPAA regulations. Proficiency with digital communication tools, including phone systems, email platforms, and case management software.

About the job

Job Type: Full-time, long-term contractor

Workplace: Remote

Schedule: Full-time, aligned with U. S. business hours (Eastern Time Zone)

Compensation: $600 - $900 USD

Join a dynamic California-based personal injury law firm as the primary point of contact for clients. You will manage inbound calls, conduct initial client intake, and assist attorneys with scheduling and case documentation. In this fast-paced environment, you will support clients navigating through auto accidents, slip and fall incidents, and workplace injuries. Your role will involve maintaining confidentiality while providing empathetic support to callers in distress. Bilingual English-Spanish skills are essential.

A California-based personal injury law firm dedicated to offering compassionate legal representation for clients facing challenges such as auto accidents, workplace injuries, and other personal injury matters.

We seek an individual with a polished, professional demeanor and a client-centered approach, able to exhibit empathy and patience under pressure. The ideal candidate will be highly organized, detail-oriented, dependable, punctual, and possess excellent time management skills, capable of multitasking effectively in a busy setting.

Key Responsibilities:

Manage inbound calls while conducting initial client intake for personal injury cases.
Accurately document caller information, incident details, and insurance information in CRM systems.
Assess call urgency and direct communications to attorneys or case managers as needed.
Schedule consultations and follow-up calls using the firm's calendar system.
Uphold confidentiality and comply with HIPAA and attorney-client privilege standards.

About hirehawk

Join a supportive and dedicated personal injury law firm based in California, committed to providing exceptional legal representation to clients dealing with auto accidents, workplace injuries, and other personal injury cases. Our firm prides itself on its empathetic approach and dedication to client care.

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