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Billing Specialist - Remote (Philippines)

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Essential Qualifications:At least two years of global billing experience using NetSuite or a similar Enterprise Resource Planning (ERP) system (e.g., Oracle, SAP). Ability to multitask effectively, prioritize responsibilities, and manage time efficiently. Proven experience working remotely in a professional capacity. Exceptional attention to detail and accuracy. Strong ability to work independently and demonstrate initiative. Excellent interpersonal skills with a professional demeanor. Proficient in Excel or Google Sheets. Adaptable and efficient in change management. Self-motivated with a high level of commitment. Able to excel in a fast-paced and rapidly changing environment. Experience in meeting month-end deliverables and managing associated pressures. Outstanding verbal and written communication skills.

About the job

As a Billing Specialist reporting to the Accounts Receivable Team Lead, you will play a vital role in ensuring accurate customer invoicing by utilizing your experience with NetSuite to convert sales orders into invoices. Your proactive communication with internal teams will be crucial in maintaining accuracy and consistency throughout the monthly billing cycle. Embrace a remote-first work culture with Turnitin, where diversity and dynamism are celebrated.

Key Responsibilities:

  • Generate and thoroughly review invoices to confirm accuracy, completeness, and compliance with company standards.
  • Respond promptly to system exceptions to address complex billing inquiries, collaborating effectively with internal stakeholders to provide solutions.
  • Monitor unbilled orders, evaluate performance metrics, and formally report on any identified issues.
  • Work closely with the Orders and Sales departments to enable swift corrections of sales orders and timely issuance of credit memos.
  • Collaborate with the Tax Department on global tax inquiries and ensure compliance in all financial transactions.
  • Manage the service ticket queue, adhering strictly to departmental Service Level Agreements (SLAs) to resolve billing tickets on time.
  • Ensure compliance with all documented processes and consistently secure necessary Delegation of Authority (DOA) approvals.
  • Own a personal development plan and provide detailed quarterly reflections on your progress.
  • Assist with ad hoc project work as required by business needs.

About Turnitin LLC

Join Turnitin, a recognized innovator in the global education sector. For over 25 years, we have partnered with educational institutions to promote integrity, consistency, and fairness in all assessment areas. Our products are utilized by educational institutions and certification programs to uphold academic integrity and enhance learning outcomes. Experience a remote-first culture that empowers you to work purposefully and accountably, all while being supported by a comprehensive benefits package that prioritizes your well-being. Our diverse team spans over 35 countries, united by a shared mission to make a positive impact in education.

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