About the job
As a Billing Specialist reporting to the Accounts Receivable Team Lead, you will play a vital role in ensuring accurate customer invoicing by utilizing your experience with NetSuite to convert sales orders into invoices. Your proactive communication with internal teams will be crucial in maintaining accuracy and consistency throughout the monthly billing cycle. Embrace a remote-first work culture with Turnitin, where diversity and dynamism are celebrated.
Key Responsibilities:
- Generate and thoroughly review invoices to confirm accuracy, completeness, and compliance with company standards.
- Respond promptly to system exceptions to address complex billing inquiries, collaborating effectively with internal stakeholders to provide solutions.
- Monitor unbilled orders, evaluate performance metrics, and formally report on any identified issues.
- Work closely with the Orders and Sales departments to enable swift corrections of sales orders and timely issuance of credit memos.
- Collaborate with the Tax Department on global tax inquiries and ensure compliance in all financial transactions.
- Manage the service ticket queue, adhering strictly to departmental Service Level Agreements (SLAs) to resolve billing tickets on time.
- Ensure compliance with all documented processes and consistently secure necessary Delegation of Authority (DOA) approvals.
- Own a personal development plan and provide detailed quarterly reflections on your progress.
- Assist with ad hoc project work as required by business needs.
