Billing Specialist

hireframeRemote — Mexico

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles, with a strong preference for SaaS and recurring billing experience. Deep understanding of subscription billing and usage-based billing processes within a SaaS context. Hands-on experience with billing systems, preferably NetSuite SuiteBilling or similar platforms. Advanced skills in Excel/Sheets and data analysis. Exceptional analytical and problem-solving abilities. Strong communication skills to liaise effectively with cross-functional teams and customers.

About the job

Join our dynamic Finance team at hireframe as a Billing Specialist. In this pivotal role, you will take charge of comprehensive subscription billing, manage recurring invoicing, implement usage-based billing strategies, and oversee accounts receivable for our SaaS operations. Your attention to detail will ensure billing accuracy and contribute to a top-notch customer billing experience. You will work closely with cross-functional teams, including Sales, Customer Success, Revenue Operations, and Finance, to streamline processes and enhance our billing operations.

Key Responsibilities

Billing Operations & Invoice Management

Manage the complete billing cycle for customers, including generating, validating, and delivering invoices in multiple currencies.
Oversee monthly billing cycles catering to subscription and usage-based invoices.
Facilitate invoice submission through customer AP portals to ensure timely and precise distribution.
Keep billing schedules, contract updates, and customer records updated in NetSuite SuiteBilling.
Address customer billing inquiries and efficiently resolve any discrepancies or disputes.
Collaborate with Sales and Customer Success teams to manage billing setups, amendments, renewals, and customer communications.

Accounts Receivable & Collections

Monitor accounts receivable aging and proactively engage in collections activities.
Conduct weekly reviews of AR aging to identify trends and potential risks.
Implement automated dunning processes and perform direct outreach as required.
Communicate with customers regarding overdue balances, payment plans, and remittances.
Assist with month-end closing activities related to accounts receivable and bad debt considerations.
Analyze billing and collections data to pinpoint discrepancies or areas for process improvement.

Reconciliation, Accuracy & Compliance

Reconcile billing information across NetSuite, Salesforce, and internal systems.
Validate usage data, billing logic, and charges related to usage-based billing.
Ensure accuracy in customer, contract, and billing master data across various systems.
Provide documentation and support for internal audits and financial reporting requirements.

Systems, Tools & Workflow Optimization

Utilize NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets extensively.
Enhance workflows related to quote-to-cash processes and system integrations.
Take charge of scheduled and off-cycle billing runs, including invoices for newly closed deals.

About hireframe

hireframe is a forward-thinking company dedicated to providing innovative SaaS solutions. We pride ourselves on fostering a collaborative and inclusive work environment that empowers our team members to excel and contribute to our mission. As a remote-first organization, we prioritize flexibility and work-life balance, enabling our employees to thrive in their roles.

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