About the job
Sangoma Technologies, a premier provider of business communication solutions, is seeking a meticulous and detail-oriented Billing Specialist to become an integral part of our finance team. With over 40 years in the industry, we pride ourselves on our innovative UCaaS solutions and our commitment to delivering exceptional customer satisfaction through precise billing practices. In this role, you will be tasked with ensuring timely and accurate invoicing, effectively managing billing inquiries, and providing support to our clients regarding their billing needs. If you excel in numerical accuracy and have a passion for outstanding customer service, we invite you to apply!
Your Role:
- Generate and dispatch precise customer invoices promptly, adhering to company guidelines.
- Oversee billing modifications, credit notes, and account reconciliations as required.
- Examine accounts for inconsistencies and swiftly address issues to ensure client satisfaction.
- Manage customer billing queries and offer detailed explanations of charges and billing procedures.
- Maintain organized records of billing transactions and prepare regular reports for management.
- Collaborate with sales and customer service teams to collect necessary information for billing accuracy.
- Contribute to the enhancement of billing processes to improve efficiency and precision.
