About the job
This onsite BPO Operations Supervisor role is based in Davao City, Davao del Sur, Philippines. The position focuses on supporting and guiding operations for key company campaigns.
Key Responsibilities
- Team leadership: Oversee recruitment, training, scheduling, and performance evaluation for team members.
- Operational improvement: Monitor daily production, refine workflows, and improve processes to achieve better results.
- Compliance and safety: Ensure all activities follow company policies, industry regulations, and safety requirements.
- Performance tracking: Measure KPIs and prepare reports to assess operational outcomes.
- Resource management: Oversee inventory, supplies, and equipment to support operational needs.
Requirements
- Experience in BPO Telco or Telco Sales is required.
- Relevant experience is essential; there is no fixed minimum for years of experience.
